Customer Success Manager, LegionellaDossier
U.K.
Expert water safety software
Open for applications
Expert water safety software
21-100 employees
Open for applications
21-100 employees
Company mission
To keep buildings worldwide safe and complaint.
Role
Who you are
- If you're looking for an opportunity to work on meaningful projects with a talented and driven team, LegionellaDossier is the place for you. Let's shape a safer future together
- Proven experience in a similar role within software/SaaS
- Strong understanding of customer journey dynamics and the ability to implement strategies for improvement
- Demonstrated success in developing and implementing effective customer success programs
- Experience in determining and measuring KPIs for customer success teams
- Proficient in setting up workflows and utilizing customer success automation tools
- SaaS industry experience is a must
- Excellent communication and interpersonal skills
- Methodical mindset with a structured approach to problem-solving
- Strong commercial knowledge with a proven ability to upsell and cross-sell products and services
- Ability to thrive in a fast-paced and dynamic environment
What the job involves
- As a Customer Success Manager, you are customer-centric with a strong commercial mindset. In this role, you will play a critical role in driving customer satisfaction and revenue growth by nurturing relationships with our clients and identifying opportunities for upselling and reselling our water safety solution
- Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier
- Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients
- Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities
- Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution
- Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention
- Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management
- Proactively explore Upsell/Cross-sell opportunities with our existing customers
Application process
- Our recruitment process is simple: you and we all need to be sure that we’re excited to work together for many years to come and make great things happen. For this, our company culture is the most important to us, and we work hard to make sure everyone feels like they can work together well and enjoy their time making all those great things happen
Our take
Priority institutions such as recreation centres, hospitals, hotels, prisons, swimming pools and healthcare facilities are obliged to protect their tap water installations against legionella contamination. The safety practice at the moment involves an unnecessarily long process - it can take up to half a day to a week.
Legionella Dossier have come up with an innovative, pragmatic solution to replace this. The company's products include a management tool consisting of an app that explains, guides, plans and records all procedures, a Bluetooth temperature sensor linked to the app, and a subscription to an online environment that contains all management measures from the app records.
The time-saving of this management tool is enormous. With this package, priority institutions can meet their prevention obligations and save a lot of time compared to traditional methods of inspection and registration.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 24 Vacation days
- Competitive Salary & Vesting Options
- Apple or Windows Devices
- Collaborative Thursday Drinks & Socials
- Hybrid Work Model
Company HQ
Bedrijvengebied Kanaleneiland, Utrecht, UT
Leadership
Gert Oussoren
(Founder & CPO)Bert has a background in programming and automation at Morelight and Schreuder-Ruiteenbeek Installatiebeheer in the Netherlands.
Doron Hacmon
(CEO)Doron is also the founder and CEO of Innovexor, as well as an Adjunct Professor of Healthcare Innovation at the Reichman University and the University of Amsterdam.
Daniel Danon
(Chief Operating & Strategy Officer)Daniel previously spent 3 years at Eurofiber as a Group Director of Products & Solutions and as a Managing Director of Eurofiber Cloud Infra. Prior to that, he spent nearly 6 years at Liberty Global as a Director of Product Strategy and as a VP/Director of Product Strategy, Business Planning & Research.
Jan Boelen
(CFO)Jan joined LegionellaDossier in 2023 as a Business controller, moving into the role of CFO that same year. Previously, he was a VC Analyst at Newion and an M&A Analyst at TechoneNL.
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