IT Services Lead, Relativity Space

• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
• Expert level familiarity with both PC and other end point computing hardware and software
• Experience in managing Windows Active Directory and user access controls
• Administrative experience with Microsoft Office 365
• Writing and editing skills to aid in writing and updating procedural documents and documenting tickets

Desirable

• The Information Technology team at Relativity Space is responsible for all computing infrastructure (end-user, server, virtualization, and cloud), software and software services, videoconferencing, telecommunications services and equipment, networking, and information security
• We work with and support the needs of all internal teams, providing critical infrastructure and services for all operations of the company
• The complexity and scale of Information Technology needs at Relativity Space provides many unique opportunities to challenge and elevate strategic and tactical technical skillsets of our team members
• We pride ourselves on developing innovative, effective, and highly scalable systems and processes to enable our workforce to design and operate the factory of the future, employing additive manufacturing technologies to build the world's most bad ass rockets
• We foster and encourage growth, hold each other accountable, and collaborate extensively with our peers to provide best of breed services and infrastructure to our stakeholders, who happen to be a group of extraordinarily talented, committed, and hyper-achieving set of the greatest minds and people to work with on the planet
• We are looking for an IT Services Lead to join our growing Service Desk team at our HQ in Long Beach, California
• In this role, you will be working closely with Systems Administrators and Systems Engineers in IT Operations, alongside leading a team of IT Associates on the Service Desk
• As a lead of the team, you will be an IT “jack-of-all-trades”, continuously enhancing your various IT and Service Desk competencies while also assisting junior level associates on complex issue resolution
• This is a hands-on position where you will support the desktop computer experience, launch systems computational and network resources, and bleeding-edge aerospace experts
• Lead and grow a high-performing IT Services team focused on initiative, ownership, and delivering outstanding support to engineers and technical staff
• Oversee daily operations by monitoring workloads, triaging tickets, and managing handoffs to ensure SLA compliance and timely resolution
• Collaborate with the Senior Management to assess team capacity and adjust workflows to support scalability and performance
• Mentor junior team members, offering technical guidance and encouraging knowledge sharing
• Drive process improvements with an emphasis on IT asset lifecycle management and inventory accuracy
• Serve as a subject matter expert, resolving complex technical issues and elevating the overall user experience