Head of Product Ops, Glean

• This role requires a visionary leader who can balance strategic thinking with hands-on execution
• Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or related fields
• Proven experience in product operations or a related role
• Strong communication skills, particularly in facilitating cross-functional collaborations
• Proficiency with project management tools and Agile methodologies
• Analytical abilities to evaluate data and make informed decisions
• Technical understanding of product development processes
• Experience in customer operations and network operations environments is a plus
• Emotional intelligence to lead and motivate teams effectively, fostering a collaborative work environment

Desirable

• As the Product Operations Lead, you will be responsible for developing and leading a high-functioning Product Operations team to ensure the seamless planning, execution, and enablement of our enterprise-focused SaaS offerings
• Serving as the strategic gatekeeper for product feedback, you will collaborate closely with cross-functional partners and executive leadership to align product initiatives with the needs of our large enterprise customers
• Given Glean’s prominent position in Enterprise AI, we expect you to think AI-first and leverage Glean and AI Agents maximally to run product operations in an AI-first way
• Facilitate alignment between product development and Go-To-Market teams to ensure smooth product releases and coordinated market strategies
• Act as the primary point of contact for GTM stakeholders, ensuring all teams are well-informed about product timelines and updates
• Ensure teams are equipped to understand and utilize new features effectively
• Collaborate with product managers and data analysts to develop dashboards and metrics that track product adoption and performance
• Assist in creating and maintaining product health dashboards covering product adoption, defect trends, and other relevant metrics
• Partner with engineering and client services for cross-team coordination and release planning
• Serve as a liaison between product management and R&D teams to keep communication clear and streamlined
• Drive continuous improvements within the product development process
• Lead OKR planning sessions to align product goals with company-wide objectives
• Monitor and report progress on key results to ensure alignment and accountability
• Provide support in preparing presentations and materials for executive and panel discussions
• Compile competitive landscape analysis and pricing insights where needed
• Maintain knowledge of competitive products and market trends to inform strategic decisions
• Conduct periodic analysis to identify opportunities for differentiation
• Collaborate with the finance team and product managers to support pricing strategies
• Monitor and analyze market pricing trends to advise on best practices and adjustments