Customer Success Analyst Internship, Super
$22.50 - $28 an hour
Cashback card & online savings provider
Job no longer available
Cashback card & online savings provider
501-1000 employees
Job no longer available
$22.50 - $28 an hour
501-1000 employees
Company mission
To create opportunities for everyone to put more money in their pocket.
Role
Who you are
- You’re pursuing a degree in Computer Science, Data Analytics, Business, or a related field, and you're excited about how data and processes can improve real-world customer experiences
- You’ve worked with or studied SQL, Looker, Amplitude, or similar tools and enjoy translating raw data into clean dashboards and clear narratives
- You’re curious and customer-obsessed - interested not just in numbers but in what they tell us about how we can communicate more clearly, support more effectively, and build better journeys
- You have excellent attention to detail and enjoy working in fast-paced environments where priorities shift based on customer needs
- You communicate clearly and enjoy working cross-functionally, collaborating with team members across Ops, Support, and Product
- You’re passionate about delivering better customer experiences through insights, communication, and continuous improvement - not just crunching numbers
What the job involves
- We’re looking for a Customer Success Analyst Intern in Computer Science or Data Analytics to join our team for the Fall 2025 term
- This internship is part of the Customer Success Operations team, where we’re obsessed with improving every customer interaction—whether through more innovative self-serve tools, clearer communication, or faster resolutions
- Your role will be to use data to help us listen to our customers more effectively, identify trends in feedback, improve the tools and content we offer, and elevate the overall experience
- You’ll work on CSAT reporting, dashboard creation, Amplitude tracking, and survey optimization, but you’ll also contribute to broader team initiatives like FAQ improvements and internal reporting decks
- This is not a traditional data analytics internship. It’s a Customer Success role powered by data—perfect for someone who wants to apply technical skills to real-world customer experience problems and help shape how we serve millions of users
- Build & Maintain Customer Dashboards: Help create, modify, and maintain dashboards in Looker, including importing datasets and building custom filters. Help us answer questions like: Which journeys are improving CSAT? Where do self-serve drop-offs occur?
- Turn Feedback into Insights: Analyze customer survey responses and public reviews to uncover trends and patterns. Work with the team to translate that data into actionable improvements in our communication style, scripts, and support tools
- Survey Optimization & Insights: Support our team in rolling out new survey flows, including those tied to the AI chatbot. Help monitor survey performance and surface insights from customer comments
- Support Self-Serve and Chat Performance Tracking: Use Amplitude and internal datasets to track usage and success of FAQs and our AI chatbot self-serve tool. Help us improve the self-service journey and identify where live support or better content is needed
- Operational Support & ReportingHelp prepare monthly Voice of Customer summaries, improve reporting flows, and support presentation materials shared across teams. You'll also help maintain content like FAQs and support articles based on what we learn from data
- FAQ + Self-Serve Strategy: Use usage data and feedback to recommend updates to FAQs and Help Center articles. Support tagging strategies and search optimization
- You'll bring technical and operational skills that unlock deeper insights into how customers interact with our products, support channels, and self-serve tools
- Your work will help identify key data points and translate them into actionable insights that drive decision-making across Customer Success, Ops, and Product
- You’ll support broader operational initiatives - from improving FAQ structures to refining internal reporting flows - helping the team work smarter and deliver better customer experiences
- You’ll help turn raw data into strategy - shaping journeys, streamlining processes, and improving how we serve millions of users at Super.com
Our take
eCommerce scaleup Super (formerly known as Snapcommerce) is looking to revolutionize the eCommerce experience. Instead of shopping around disparate sources for the best consumer product deals, Super wants users to be able to send a message to their account and have the best personalized deals returned, ready to purchase.
The company has tried-and-tested this approach with its flagship and original platform Snaptravel, which delivers travel deals via a text-like interface across Messenger, WhatsApp, and SMS. It proved a hit, crossing the $1B sales mark with nearly half of sales coming from repeat customers. This is substantial, as any significant overhaul of how people shop requires both efficacy and popularity to catch on - Snaptravel has both, which bodes well for the broader Super brand.
The recent boom in eCommerce has spilt over into a marked increase in mobile commerce, too. With Gen Z more likely to shop using mobile, and this demographic maturing into a substantial consumer demographic, Super, with some serious funding to its name, is poised to lead a bold and lucrative new wave in online shopping.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$60m
SERIES C
Mar 2021
$85m
LATE VC
Total funding: $167.4m
Company benefits
- Competitive base salary
- Yearly learning & development allowance
- Bi-annual performance & compensation reviews
- Generous equity options
- RRSP & 401k employee contribution plan
- Health, dental, & vision insurance on day one
- Parental leave programs
- Wellness reimbursement
- Supplemental Life Insurance
- Unlimited PTO (yes, really!)
- Recharge days throughout the year
- Permanent remote flexibility
- Work-from-home allowance
- Office in Toronto
Company HQ
SoMa, San Francisco, CA
Leadership
Hussein Fazal
(Co-Founder & CEO)A Computer Science graduate with a background in software development, who went on to co-found and serve as CEO at AdParlor.
Henry Shi
(Co-Founder)Previously co-founded social discovery network uMentioned, and went on to work as a Google software engineer. Also invests in various internet and consumer startups.
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