Customer Success Advisor, Alation

• This role requires diverse skills, combining technical knowledge, interpersonal abilities, and organization to ensure continuous customer value realization
• A successful Customer Success Advisor thrives at effective communication, empathetic client engagement, and problem-solving to ensure Alation’s customers maximize the value of the Alation intelligence platform
• Customer-centric attitude with a passion for ensuring client success, strong customer empathy, and a commitment to meeting customer needs
• Motivated, proactive self-starter who thrives in a fast-paced startup environment
• Passionate about data and the value that can be derived from it
• Naturally curious and excited by leveraging technology to solve customer problems
• Effective organization, prioritization, and time management skills to handle several customer engagements simultaneously
• Problem-solving mindset with the ability to analyze issues and provide effective solutions
• Proficient in solution customization and configuration to align with client requirements
• Excellent communication skills, both written and verbal, to build strong client relationships
• Familiarity with SDLC, SQL, Python, and REST APIs
• BS / BA degree in a relevant field or equivalent work experience
• 1+ years of experience in a customer-facing role, with an emphasis on customer success, product support, or customer enablement
• Can identify, manage, and mitigate customer risk
• Can leverage lessons learned to provide feedback and improve processes and best practices
• Can collaborate with a variety of stakeholders of varying levels, from executive to individual contributors, and varied technical knowledge
• Ability to work on multiple engagements simultaneously
• This role requires less than 10% travel

Desirable

• As a Customer Success Advisor at Alation, you possess deep knowledge of the Alation Data Intelligence platform and an outstanding record of customer success
• As an expert on the Alation Data Intelligence platform and available resources, you are primarily responsible for advising client teams
• You focus on driving customer success and fostering long-term relationships with Alation’s customers
• Provide expert advice on how Alation’s data intelligence platform can address specific customer needs
• Offer guidance on optimizing and maximizing the value of the Alation data intelligence platform for the customer’s business
• Conduct training sessions to educate customers on how to effectively use and leverage the features of the data and analytics solutions
• Lead use case discovery and feature workshops with customers
• Plan and conduct quarterly pulse workshops to understand customers’ business objectives and challenges to develop tailored action plans
• Maintain regular communication with customers through various channels, including virtual meetings, emails, and office hours