Customer Support Representative, Homebase
$20.00 per hour; + Stock Options + $10.4K Commission
More information about location
3 days a week in office
Employee scheduling software for small businesses
Job no longer available
Employee scheduling software for small businesses
1001+ employees
Job no longer available
$20.00 per hour; + Stock Options + $10.4K Commission
More information about location
3 days a week in office
1001+ employees
Company mission
To make local business teams unstoppable.
Role
Who you are
- 1+ years of experience in customer service (phone support, SaaS, or sales)
- Proven track record of achieving sales quotas
- Strong written and verbal communication skills
- Comfortable working with and troubleshooting web and mobile app issues
- Strong organizational skills and reliability to adapt to shift needs
- Enthusiasm for being part of a dynamic, growing company with constant change and opportunity
- A self-starter mentality, you’re someone who takes ownership and executes assigned processes independently
- Bonus points for Spanish fluency and experience working with multi-state payroll
What the job involves
- As a Customer Support team member, you’ll work closely with our customers to help them get the most value from the Homebase product
- You will be expected to ask discovery questions over the phone and via email to qualify customers' needs, recommend the best solution, and upsell during every customer interaction
- Qualifying customers and helping them select the best plan is only part of the responsibility. The second part of the role enables our customers' success by ensuring they have completed the initial steps to customize their settings and get their team onboarded on the Homebase software
- You will work closely with our Customer Support Enablement and Leadership team as they offer ongoing training to ensure you achieve all KPI’s
- Understand customers’ needs and proactively identify opportunities to sell Homebase solutions
- Educate and guide customers on Homebase features and benefits, positioning upgrades as solutions that drive more value for their business
- Act as the first point of contact with Homebase customers via live chat, email, and phone, providing a consultative sales experience
- Handle 45+ customer conversations daily, meeting weekly KPIs including Efficiency, CSAT, Call Time, and Sales Growth through Upgrades
- Leverage advanced listening, rapport-building, and closing skills to drive customer engagement and conversions
- Stay up-to-date on all Homebase products and offerings, continuously developing expertise as our solutions evolve
- Actively participate in team meetings and training, sharing insights and best practices
- Consistently balance speed and quality, always keeping customer needs at the core of your approach
- Take ownership and accountability for team goals and outcomes—both successes and challenges
- Embrace a learning mindset, staying intellectually curious and committed to personal and professional growth
Application process
- Meet the Talent Acquisition team, Lauren B
- Meet the Hiring Manager, MC
- Meet the Leadership team
- Background Check + Offer Stage
- Welcome to the team 💜🎉
- Anticipated Start Date: April 15, 2025
Our take
Homebase provide employees and businesses with time tracking applications, with a range of other HR functionality built in. Homebase automates the process of managing employee scheduling, and also helps companies improve internal communications.
The company contributes to the reduction of paperwork in an office by turning an array of devices into time clocks that track hours and overtime, while also providing payroll support. This makes it easier for companies to remain in sync, running a more efficient operation as a result.
Given that Homebase's customer base of small businesses is not able to pay a lot for its product, scale is the key driver in the company's future success. With over 100,000 customers already, its significant venture capital backing will ensure that the company will be able to grow (notably it's investing in Canadian talent) to provide its services on a profitable scale.
Freddie
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2024
$60m
SERIES D
Nov 2021
$30m
GROWTH EQUITY VC
Total funding: $189m
Company benefits
- Stock Options
- Paid parental leave
- Generous paid time off options
- Offsites, customer days & social events
- Work from Anywhere Month
- Medical, dental, and vision insurance
- 401(k) matching program
- Pre-tax commuter benefits
- Snacks + lunch on us at hub offices
- MasterClass at Work for ongoing learning
Company HQ
Yerba Buena, San Francisco, CA
Leadership
John Waldmann
(Founder & CEO)BA Political Science at Stanford. Associate at Boston Consulting Group, then KKR Capstone, before founding Homebase in 2014.
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