Customer Service Associate, Helbiz
$20 - $22.75 an hour
Intra-urban micromobility and food delivery service
Job no longer available
Intra-urban micromobility and food delivery service
101-200 employees
Job no longer available
$20 - $22.75 an hour
101-200 employees
Company mission
Helbiz's mission is to meet the needs of first and last-mile transportation in cities around the world.
Role
Who you are
- Excellent customer service skills
- Computer literate (Zendesk, Google Suite, text macros, etc.)
- Excellent written and oral communication skills, ability to multitask, and stay highly organized
- Enthusiastic, high energy, positive approach to solving problems
- DISCLAIMER: This is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned
Desirable
- 1-2 years preferred of sales, account management, or lead generation experience with a proven track record of meeting sales targets, but not necessary
- Experience in the Micromobility or private transportation industry
- Experience w/ CRM Software
What the job involves
- As a Customer Service Associate, our role will involve addressing customer support questions and issues in a fast and friendly way, and requires attention to detail as you utilize multiple tools to solve problems. You will interact as a support agent with our Local Ops teams to coordinate customer requests with efforts on the ground, and relaying customer feedback to help improve the overall operation
- You will play a key role in educating new and existing customers about our products & features, following up on default payments, and gauging new customers about their overall subscription & product experience
- Answer, troubleshoot and resolve customer support issues via Phone & Emails
- Track and close support issues in our CRM (Zendesk)
- Represent Micromobility.com in a professional and personable manner
- Work with Local Operations Teams to coordinate customer requests
- Track customer feedback to help improve overall operations
Our take
The COVID-19 pandemic saw a massive increase in demand for last-mile food orders and micromobility, with e-vehicles and delivery services growing in prevalence as a result. However, customers must navigate across various apps to access all these modern services, showing room for improvement in the form of an all-in-one on-demand consumer app..
Helbiz provides intra-urban micromobility, food delivery, and streaming services, providing users with access to its own e-scooters and e-bikes, and food delivery partnerships within the same mobile app. The company differentiates itself from other micromobility and food delivery platforms with its uniform approach to facilitating modern lifestyles, a trait emphasizes further by its additional offering of the HelbizLive sports streaming platform.
A growing number of micromobility and food delivery services are presenting a significantly saturated market for Helbiz, although their all-in-one approach is unique to its competitors. However, since its IPO in August 2021, it's been anything but a smooth ride for Helbiz. After a stock plummet in 2022, Helbiz fell out of compliance with Nasdaq which led to a reverse stock split and rebrand to Micromobility in 2023. With share prices still low, the future of Micromobility FKA Helbiz is uncertain, despite its launching of retail shops across the US.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2019
$10m
EARLY VC
Mar 2019
$15m
CONVERTIBLE
Total funding: $27.4m
Company benefits
- Opportunity to join a fast-paced company within a disruptive industry
- Ability to shape and establish leadership within the organization and industry
- Competitive benefits package including health benefits, PTO & Paid Sick Leave
- Monthly Cell Phone bill stipend
- Friendly, open, and modern office environments
- Coffee, refreshments, meals, and more
Company HQ
Financial District, New York, NY
Leadership
Salvatore Palella
(CEO)Founded Helbiz, Inc. as CEO in 2015.
Salary benchmarks
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