Senior Product Manager, Included Health
Care Team Experience
Digital healthcare provider
Job no longer available
Digital healthcare provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- You have 5+ years of experience as a Product Manager, with a strong track record of delivering high-impact software products throughout the lifecycle
- You are especially comfortable taking an experience from 0 to 1, but also understand how to make that experience scale
- You have strong intuition about user experience and what makes a product experience great
- You have experience working on enterprise applications in service-driven industries – healthcare a plus! – where products must consider the interplay of digital surfaces with processes & people, both offline and online experiences
- You understand how to influence and drive alignment with cross-functional stakeholders with competing interests, and rally support for your ideas in complex organizations
- You have deep empathy for users, and keep the patient and their needs at the center of the product
- You are a polymath. You thrive in environments where you can draw on your diversity of experiences to quickly ramp up in a new domain and add value
- You possess excellent written, verbal communication, and presentation skills
What the job involves
- We are looking for a senior Product Manager who will reimagine the core application that powers care & clinical work
- Poor usability and documentation burden is pervasive in EHRs & healthcare CRMs today, resulting in practitioner burnout and bad patient experiences.
- The right candidate for this role is excited to turn that challenge into an opportunity, and will lead the development of a new application that streamlines how work gets done and fuels an integrated member experience across all of our care & clinical services
- In this role you’ll simultaneously tackle usability issues and our biggest barriers to scale, for example:
- How might we reduce the time it takes for the care team to get up to speed on a member and ensure the member never has to repeat themselves?
- How might technology do the heavy lifting on information retrieval, synthesis, and data entry, so that the care team can focus on caring for members?
- How might we reduce possible sources of human error, so that our members receive high quality care, 100% of the time?
- How might we better prioritize and route work across our care & clinical teams, so that we’re focused on maximizing outcomes across our populations?
- How might we design systems that guide users through their workflows step-by-step, reducing our reliance on training and manual processes?
- Define the product vision, strategy, roadmap, and prioritization for both existing and yet-to-be-developed products and features
- Work closely with design, engineering, data science, clinicians and other cross-functional partners to prioritize features and ship products across the full product lifecycle from idea, research, design, specification, metrics definition, development, launch and beyond
- Understand and analyze user/customer needs deeply using both quantitative and qualitative tactics
- Understand how our care and clinical teams support our members and develop tooling, workflows, and processes to allow them to deliver care more effectively and efficiently
- Partner with GMs and finance teams to understand our cost of care, and opportunities to reduce unit costs while improving the member experience
- Develop expertise in how the healthcare system works and become an authority both internally and to customers for how to tackle key problems members face
- Collaborate with other product managers to deliver cohesive, robust experiences. Transform the way that millions of people experience healthcare
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups means they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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