Technical First Line Support, Surfe
Paris
£50-65k
Offers Equity
2-3 days a week in office
Sales productivity tool
Be an early applicant
Sales productivity tool
21-100 employees
Be an early applicant
£50-65k
Offers Equity
2-3 days a week in office
21-100 employees
Company mission
To create the next generation sales productivity tool, alleviating the pains of daily work for the whole modern revenue team.
Role
Who you are
- 4+ years of experience in the SaaS industry as CSM
- Have a good understanding of technical concepts
- Passion about quality and being the voice for the customer
- You care deeply and genuinely about customer experience and about the role it plays in making a customer-centric team successful
- Exceptional ability to communicate and foster positive business relationships
- Accountability and strong organization skills, ability to manage your time and priorities
- Based in Paris, but speaking French is not mandatory
What the job involves
- Support customers in end-to-end engagement including product demos, onboarding, account setup, debugging issues, features and integration discovery
- Take ownership of the customer and problem solve on potentially technical issues
- Sustain a response time of sub-4 minutes and ensure first-time resolution on customer queries
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Review customer complaints and concerns and seek to improve the customer experience
- Participate in the team’s effort to build a global success of Surfe
Application process
- Video meeting with hiring manager
- Task stage
- Final interview - Meet the team
Our take
Customer Relationship Management, the process by which businesses manage communication with current and potential customers, has been transformed by digital tools. However, these tools still require a lot of manual work to be done to transfer contacts from various sites into a given CRM platform. Surfe supplies a connected revenue workspace to bring CRM features on top of sales tools and platforms, automate information transfer, and maximise productivity.
Founded in 2020, Surfe began its life as Leadjet, a browser extension allowing users to transfer contacts from LinkedIn to their CRMs. Its workspace connects essential sales software and platforms to a range of CRMs, meaning that clients can work with what they already use, and can be used to save time on admin by adding contacts with one click, as well as provide context for teams to close deals.
Surfe has received good levels of funding that will allow it to grow its teams and accelerate product development, including by adding new features that will allow customer-facing teams to synchronise contacts from anywhere on the web.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"When I joined Surfe as a Backend Engineer, I quickly transitioned into a role focused on becoming a Tech Lead and learning how to manage a team. We..."
Funding (2 rounds)
Oct 2022
$4.3m
LATE VC
Jul 2022
$3m
SERIES B
Total funding: $7.2m
Company benefits
- Equity package
- Challenging and interesting work
- A healthy work environment (no deadlines, no interruptions, few meetings, “low touch” management)
- A place in a diverse and open-minded team (25+ people from 14 countries, almost 50/50 gender balance)
- Full-remote work, flexible working hours
- 5 week paid holidays
- Stipend to set up your home office
- Regular team events in Paris and offsite
- Paid co-working space
Company values
- Collaboration - Still a relatively small team, we believe in the power of collaboration. Every team member has different expertise and brings something to the table. We never hesitate to ask for help or advice and we work together on all projects that we undertake!
- Experimentation - Being a startup, we love to learn as we go and implement the craziest ideas! We often experiment to see what works best and aren’t afraid of trying new things - you never know what they have to offer!
- Ownership - The concept of ownership allows us to divide projects among team members, who manage them autonomously - with full freedom and trust. But don’t worry, we always have your back!
Company HQ
Chaussée-d'Antin, Paris, France
Articles
Leadership
David Chevalier
(CEO)Former Member of the Board at Tradity.
Romain Ginestou
(CTO)Co-founder and former CTO of Factoredin.
People progressing
Maged started as an intern Growth Hacker and progressively evolved to the role of the first Product Manager. He is now Head of Product.
Salary benchmarks
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