Customer Success Associate, Winnow
Spanish Speaker - Immediate Start Preferred
$50k
Plus Customer Success Bonus + Stock options
More information about location
2+ days a week in office
Digital tools driving improvements in kitchen production
Be an early applicant
Digital tools driving improvements in kitchen production
101-200 employees
Be an early applicant
$50k
Plus Customer Success Bonus + Stock options
More information about location
2+ days a week in office
101-200 employees
Company mission
To connect the commercial kitchen, create a movement of chefs, and inspire others to see that food is too valuable to waste.
Role
Who you are
- We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our North American Operations team
- We’re looking for someone who is comfortable and able to travel as needed
- You are likely to be degree educated
- You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
- You have an intermediate level of Excel and working knowledge of Word and Powerpoint
- You have business-level fluency in Spanish, which will be assessed during the interview process
- You will have excellent verbal and written communication skills in English. Fluency in Spanish is required for this role to support our Spanish speaking clients
- You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others
- You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done
- You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use
- You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals
- You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time
- You are able to organise yourself, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
- You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn
What the job involves
- The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites
- The goal – successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale
- The team manage the processes, systems and controls which enable our business to successfully scale and grow
- The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives
- Our Operations team consist of over 25 colleagues who are based in London, Dubai, Singapore and the US
- You will be playing an instrumental role in managing and growing North America’s client portfolio
- You will have opportunities to lead exciting implementation projects with our key clients across different locations
- The role will require travel across the region, including international trips to client sites
- Managing your own portfolio of accounts your key responsibilities will include:
- Build strong relationships with clients ensuring they are bought in to making Winnow system successful
- Understand clients’ current situation and needs to tailor the best solutions for them
- Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely
- Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
- Proactively analyse client reports and troubleshoot with the client where needed
- Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
- Collaborate closely with internal teams in different regions
- Take initiatives to improve internal processes and procedures (in line with Winnow Int’l)
- Support our front line tech and customer support team with clients’ enquiries where required
Our take
Food waste costs the hospitality industry over 100bn annually. Kitchens can waste up to 20% of food purchased, often equivalent to their total net profits. This is because chefs too often lack the necessary tools to accurately measure and manage waste. What gets measured gets managed, and by using data intelligently, kitchens can be made more efficient. This is what Winnow has set out to achieve.
The company has developed technology to help chefs achieve greater visibility in their kitchens and make better decisions that lead to dramatically reduced food waste and costs. It does this via the Winnow Waste Monitor, a set of smart scales, and an accompanying tablet app that lets kitchen staff easily log what food is thrown away. That data is then uploaded to the cloud, analysed by Winnow’s algorithm, and disseminated so that food waste can be reduced
The company has IKEA, Compass Group, and AccorHotels as customers, and estimates its clients are saving 4,300 tonnes of food waste annually by using Winnow. As well as helping kitchens to be more environmentally friendly, it also saves them money (restaurants are an industry where margins tend to be thin). With the growing trend towards sustainability and cutting down food waste, Winnow should have a growing market to expand into.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2023
$10m
SERIES C
Oct 2019
$12m
SERIES B
Total funding: $34m
Company HQ
Old Street, London, UK
Leadership
Mark Zornes
(Co-Founder)Graduated from INSEAD with an MBA in International Buisiness. Previously an Engagement Manager at McKinsey & Company.
Kevin Duffy
(Co-Founder)Graduated from INSEAD with an MBA in Business Administration and Management. Previously an Investment Banker at BNP Paribas, and a Consultant at Capco.
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