Customer Success Specialist, Kyriba
Office located in St Cloud, France
Cloud based treasury and payment automation solutions
Open for applications
Cloud based treasury and payment automation solutions
1001+ employees
Open for applications
Office located in St Cloud, France
1001+ employees
Company mission
To help companies transform their liquidity management and use it as a strategic advantage.
Role
Who you are
- 2+ years of experience in Professional Services, Support or Consulting, ideally in the treasury/financial systems space
- Degree in Business or Finance or relevant work experience. Effective communication skills, both verbal and written
- Excellent time management skills as multiple partner issues will be managed simultaneously
What the job involves
- As the Customer success Specialist within the Partner success team, you are responsible for implementing and supporting ongoing partner engagements, directing strategic resources and operational support to our partner global ecosystem,
- The Customer success Specialist is to be the key contact for supporting and resolving queries for operational issues focusing on Kyriba to ensure that partner queries are resolved in a clear, concise, and timely manner by the appropriate team
- Partner Development:
- Troubleshoot issues and provide direction to partners in a time-sensitive environment with a focus on providing superior service
- Participates in development opportunities above and beyond standard training to enable partner resources/practices
- Supports partners needs through both formal and informal processes and programs
- Develops and delivers value-added services
- Identifies and communicates any partner resourcing risks, and otherwise ensures accountability from partners to Kyriba client success
- Understanding partner issues, coordinating with the different teams responsible to ensure
- Reactivity, follow-up and problem resolution
- Project Administration Governance:
- Oversee delivery and client acceptance of partner implementations
- Manage account and partner escalations, and facilitate meetings where needed, articulate issues and resolution options clearly
- Interact with internal organizations (sales, Kyriba Academy, product, marketing, support, client success) to ensure continuity between the organizations on behalf of the partner
- Effectively apply Kyriba methodology and enforces implementation standards
- Proactively identify, assess, and mitigate risks during bid development and project execution
- Effectively communicate the Kyriba methodology and unique business value for partner success
- Product Expertise:
- Possesses an understanding of Kyriba modules capabilities and constraints, including Kyriba connectivity offerings
- Maintains awareness of new and emerging capabilities and the potential application on client engagements
- Transfers knowledge contributing to the mentoring and on the job training of partner success internal resources
Our take
Corporate liquidity - the ease of selling an asset without affecting its price and a measure of a company’s short-term health - increased by $180 billion between 2022 and 2023, indicating that now more than ever, economic uncertainty requires more rigorous financial health checks. Kyriba, who developed the first-of-its-kind corporate liquidity performance report, is creating products for just that.
Kyriba’s platform provides CFOs, corporate treasurers and IT analysts with the tools to connect, protect, forecast and improve their company’s liquidity. Automation tools developed by Kyriba provide performance and operational improvements to financial self-analysis and thereby offer actionable insights into company improvement. In short, Kyriba, with its 24 years of experience, is a strong alternative to traditional bank advice for corporations seeking improvements to their financial well-being. Kyriba’s risk management, treasury management, payments and connectivity products have seen the company process $15 trillion in payments annually.
Since its founder stepped down as CEO in 2024, Kyriba has received Growth Equity VC from longtime supporters Bridgepoint, accelerating its growth at a time when companies of all sizes need to asses their liquidity regularly.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 9 rounds)
Sep 2017
$40m
SERIES E
Sep 2016
$23m
SERIES D
Total funding: $147.5m
Company benefits
- Responsible Time Off - We trust and support our employees to take the time off that they need to work at their very best
- Company Matching 401K - We care about your financial future and want to help you plan for it in any way that we can
- Excellent Insurance Plans - Whether it’s medical, dental, or life insurance plans, including HSA and FSA account options, we have you covered
- Wellness Platform Incentives - From yoga to tennis, 5ks to book clubs, we have a holistic wellness program to help you stay happy and healthy, every day
- Disability Insurance - We will do everything we can to improve your care in the event of short-term or long-term disability
- Employee Assistance Programs - We have several programs to help set you up for success, both in and out of the office
- Legal Services - A highly experienced legal team is available to assist and support you in legal matters
- Pet Insurance - Pets are family. So from dogs to cats, birds to turtles, we want you to know that we’ve got your pet family covered
Company values
- Think Big & Constantly Innovate - We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - staying on top of new technologies and industry progress
- Put Our Customers’ Needs First - We are passionate about delivering the highest value and supporting our customers with end to end care through their entire customer journey
- Act with Integrity - Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honor each other’s contributions. With honesty, respect, trust and transparency, we empower each other through an inclusive environment where everyone can bring their best selves
- Work as One Team - We are driven by our common goals and share in each other’s success and failures, learning and working together as a team
- Strive for Excellence - We bravely take on new challenges with a focus on continuous improvement whilst delivering the ultimate professionalism and quality customer care, and cutting edge innovation
Company HQ
University City, San Diego, CA
Articles
Leadership
Melissa Di Donato
(CEO)Also the Small & Medium Enterprise Digital Adoption Task Force Member at the Department for Business and Trade. Previously a Member of the Advisory Board at Porsche AG, INED at JPMorgan Chase & Co and Founder at Inner Wings.
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