Associate Technical Support Specialist, Behavox
AI insights to safeguard & enhance businesses
Job no longer available
AI insights to safeguard & enhance businesses
201-500 employees
Job no longer available
201-500 employees
Company mission
To transform data into AI insights that safeguard and enhance businesses.
Role
Who you are
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- 0-2 years of technical experience, preferably in an application support role within SAAS organization
- Working knowledge of Customer Relationship Management tools (e.g. Zendesk, Jira Service Management)
- Demonstrable basic skills in time and priorities management, attention to detail and clear communication
- Problem-solving skills along with the ability to infer from previous experience and demonstrate curiosity
What the job involves
- As an Associate Technical Support Specialist, you will be responsible for Ticket and Alert management along with internal communication and proactive troubleshooting (e.g. escalations and follow-ups)
- Furthermore, you'll gain valuable exposure into troubleshooting complex distributed systems
- This is a chance to expand your technical skills and to work with a smart and dedicated community of leaders to contribute to a multiple-award winning technology at the cutting edge of applied AI/ML
- Learning how to operate and troubleshoot complex distributed systems
- Working with some of the biggest financial Organizations
- Potential career advancement into the other technical roles
- Adhere to clearly specified support processes and listen actively to understand customer problems/issues
- Troubleshoot basic technical issues and demonstrate familiarity and comfort when using computer systems
- Complete allocated service tickets adhering to Support SLA timelines and Customer Service standards
- Comprehend new ideas and communicate with confidence and humility to perform efficiently in a large team
- Proactively focus on learning everyday from both successes and mistakes to quickly adapt to new situations
Application process
- During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment
- We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies
- The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers
- Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible
Our take
The volume of communications in the workplace is going up. Not only do people send emails, but now employees are communicating all day through internal chat platforms like Slack. Behavox helps companies make sense of the vast amount of data being produced from all of these messages.
The company uses AI and machine learning to aggregate and analyse large volumes of unstructured communications. The data produced can be used to create actionable insights on employees' performance and also help risk and compliance teams to identify bad actors.
Regulation is high for financial services companies, and it's likely to grow in other industries, increasing Behavox's potential addressable market. The company has continued to develop its offering, with a number of updates released over the years, keeping the platform up-to-date with developing tech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2020
$100m
LATE VC
Dec 2018
$70m
LATE VC
Total funding: $179.9m
Company benefits
- Equity options
- Health insurance for the whole family, free of charge
- World-class relocation program with visa and citizenship sponsorship
- Great office culture
- OKR-based management
Company HQ
Vauxhall, London, UK
Leadership
Erkin Adylov
(CEO & Co-founder)Previously co-managed a hedge fund focusing on financial technology companies, and was a research analyst at Goldman Sachs.
Slav Slavinski
(Chief of Staff & Co-founder)Previously a corporate finance executive, who also trained as a software developer.
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