Business Operations Manager, Midi Health

• 4+ years of experience in Operations, Business Analytics, Strategy, Project Management, Data Analysis, Data Science, or Engineering
• Well-versed in Google Sheets/Excel and proficient with SQL
• Experience with analytics and business intelligence tools (e.g., Quicksight, Looker)
• Experience building supply and demand forecasts and utilization management models
• Strong process improvement skills—experience defining processes, building playbooks, and managing change
• Experience with no-code automation tools, AI agents, etc. is a plus
• Ability to translate business needs into operational requirements and KPIs
• Curiosity—you love digging into problems and finding solutions

Desirable

• The Business Operations Team at Midi Health uses data and process development to drive business performance and strategic outcomes
• We collaborate with Clinical Operations, Marketing, Customer Success, Billing & Insurance, and more to optimize resource utilization and ensure operational excellence
• As a Business Operations Manager, you’ll play a key role in driving critical business outcomes and operational efficiency initiatives
• You’ll partner with Product, Engineering, and Data Science to build analytics solutions that enhance decision-making
• Optimize provider utilization to reduce patient wait times and improve scheduling efficiency
• Analyze revenue leakage and implement process improvements to maximize capture
• Build forecasting models to predict demand fluctuations and optimize staffing strategies
• Identify bottlenecks in the virtual care workflow and implement solutions
• Enhance digital patient intake processes to improve conversion rates and reduce no-shows
• Develop performance dashboards tracking key telehealth metrics (appointment fill rates, cancellations, provider utilization, patient satisfaction)
• Design and implement experiments to test new operational approaches
• Automate manual processes to increase operational efficiency
• Collaborate with Product and Engineering to prioritize features that address operational challenges

• Recruiter Screen (30 min)
• Hiring Manager Screen (45 min)
• Technical Assessment/Working Session (1 hour)
• Final Team Interviews (3 hours)
• The application window closes on 3/21/2025