Manager of Operational Excellence, Two Chairs
$111.9-151.3k
+ Equity
More information about location
In-house therapy
Job no longer available
In-house therapy
501-1000 employees
Job no longer available
$111.9-151.3k
+ Equity
More information about location
501-1000 employees
Company mission
To build a world where everyone has access to exceptional mental health care.
Role
Who you are
- Has experience in building new systems for improving operational excellence at scale
- Can use data to drive decisions & perform root cause analysis
- Has experience managing a team of individual contributors
- Can prioritize responsibilities with various stakeholders and cross-functional partners
- Will collaborate effectively with cross-functional partners to conduct root cause analysis, identify opportunities, and implement solutions
- Navigates ambiguity effectively & can can prioritize across various stakeholders
- Uses data to drive decisions, develop insights, & assess success
- (nice to have) Lean Six Sigma certification
- (nice to have) Has experience working in mental health or healthcare
What the job involves
- As the Manager of Operational Excellence, you’ll drive the strategy & development of a new operations team focused on driving scalability
- You’ll work closely with Product Development, Operations, Clinical Care, and many other teams across our business to identify, design & implement solutions that enable them to operate more efficiently and effectively
- Lead the design & successful implementation of solutions that are sustainable and efficient into our operational processes. Build longevity & durability into our operations
- Design of new processes including conducting process mapping, requirement gathering, stakeholder interviews, and proposals for new, edited, or deleted processes
- Oversee the build of the process, led by the Operational Excellence Associate, meets the success criteria you’ve laid out for the workflow or process
- Lead a small team to support them in achieving performance goals
- Develop your team member(s) and facilitate regular career & development conversations, coaching sessions, and annual performance reviews
- Maintain an inclusive and psychologically safe environment where team members feel comfortable giving and receiving feedback, communicating openly, and collaborating closely
- Create & hone a functional strategy for how your team identifies, prioritizes, and implements their work
- Identify and evaluate success metrics for your team’s work
- Collaborate with Product Development to align on priorities and determine where to apply tooling, process redesign, or both
- Within first 90 days:
- Onboard onto our systems, document existing processes, and generate proposals for top 1-2 areas to focus on improving efficiency
- Define & use a framework for approaching process improvement; do first evaluation of this framework & identify opportunities for continuous improvement
- Within first year, you’ll:
- Successfully launch 5-10 process improvements with clearly defined impact on scaling blockers
- Define & share a strategy for identification & prioritization of key areas for your team to work on
- Create & share a consistent strategy for your team’s approach to building new processes to unblock scaling, which might include defining & operating under industry best practices (like Lean Six Sigma)
- Establish a strong partnership with Product Development to enable us to systematically identify, review, and tackle key areas that are blockers to scale
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment is being used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company HQ
South Park, Los Angeles, CA
Leadership
Alex Katz
(Founder & CEO)Prior to founding Two Chairs in 2016, Alex spent 2 years at Palantir Technologies as an Deployment then Enterprise Lead. He also spent 2 years at McKinsey & Company as a Business Analyst.
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