Staff Product Operations Manager, Reward Gateway
£95k
Employee engagement platform
Be an early applicant
Employee engagement platform
501-1000 employees
Be an early applicant
£95k
501-1000 employees
Company mission
To make the world a better place to work; improving employee engagement to build better, stronger and more resilient organisations.
Role
Who you are
- Significant prior experience in Product Management in a SAAS or related industry
- Demonstrated experience in product operations strategy, product analytics, business analysis, or similar roles that worked closely with both Operations and Product/Engineering teams
- A Bachelor's Degree or equivalent experience in a relevant field (e.g., Computer Science, Business, or a related field)
- Demonstrable experience working across multiple product teams and work streams concurrently, with high fidelity and the ability to manage up effectively
- Proven track record in developing an excellent understanding of products and applicable use cases
- A sharp eye for detail and demonstrated understanding of what types of innovative products/tools will be effective at helping other teams meet their objectives
- Demonstrated ability to learn fast, understand complex domains, and develop a deep understanding of complex products and their various use cases
- Strong influencing skills and the ability to operate with a high sense of priority, creating clarity of roles and responsibilities in a matrix environment
- Proven experience with implementing operational processes and systems to ensure efficiency and scalability
- Strong project management skills with an ability to prioritise, communicate progress, and deliver results across multiple workstreams
- Excellent communication and collaboration skills with proven ability to work cross-functionally, with multiple product groups across all levels of the organisation
- Proficient/Fluent English language skills (written and verbal)
What the job involves
- As our Staff Product Operations Manager, you will be the critical interface between global Product & Engineering teams and regional Business Units (BUs)
- Your role will enable seamless communication, alignment, and execution across cross-functional teams, ensuring that product strategies and processes are effectively implemented and scaled to drive business outcomes
- This is a high-impact role at the heart of a global SaaS organisation, where you’ll combine critical thinking with operational expertise to ensure efficiency, scalability, and continuous improvement of product operations in our new Business Unit Operations Group
- Reporting to: Head of Product Operations
- Act as the primary liaison between Product, Engineering, and Business Units to ensure strategic alignment and seamless collaboration across the PDLC
- Translate business requirements and customer needs into actionable insights for Product and Engineering teams
- Communicate product roadmaps, milestones, and updates effectively across stakeholders in business units and regional teams, including commercial and technical stakeholders
- Work with regional teams closely to help prioritise key ideas and feed them into the Global Product Intakes Process, challenging where required
- Coordinate the release process to ensure stakeholders are informed, supported and well-prepared to deliver their go-to-market activities
- Develop a deep understanding of products and help understand knowledge gaps in the region, working with the Knowledge Team to ensure they have the right scalable tools and resources to help bridge them
- Be the champion for the Global Product Strategy and Target Operating Model, ensuring it is well understood and constructively challenge any ideas, requests or initiatives that do not align with them
- Develop and maintain frameworks, processes, and best practices for product development and launch activities, ensuring alignment across global teams
- Lead the lifecycle of product rollouts, from conceptualisation and development to launch and post-launch monitoring, ensuring a consistent and predictable execution cadence
- Analyse data from customer feedback, business units, and product usage to provide actionable recommendations
- Partner with business units to ensure feedback loops for product enhancements and prioritisation
- Collaborate on readiness and enablement programs for business units, ensuring they have the knowledge and tools needed to execute new product launches
- Support organisational change during product or process transitions, ensuring adoption across global and regional teams
- Introduce tools, templates, and automation where appropriate to scale processes efficiently
- Mentor colleagues in Product Operations on standard processes, scalable operations and effective stakeholder management
Application process
- Online interview with the Senior Talent Partner
- In-person interview with the Director of Product Operations and the CTO for the UK Business Unit
- Online interview with Director of Product Operations and CPO
Salary benchmarks
Our take
Reward Gateway was founded in 2006 as an employee engagement company. With reports suggesting that despite the majority of CEOs recognising that employee engagement is vital to their success, very few say they have a highly engaged company, Reward Gateway set out to bridge this so-called "engagement gap".
By engaging employees, Reward Gateway promises companies increased productivity, communication, and employee satisfaction - helping them to retain their most valued employees. It sets itself apart from traditional HR solutions by bringing employee benefits, discounts, perks, rewards, recognition, wellbeing and feedback into a single unified hub.
The company has acquired Xexec, MoveSpring and Fond, all providers of employee wellbeing and rewards software, to further bolster its offering and capabilities. In 2023, it was itself acquired by Edenred, a worldwide leader in employee benefits, presenting Reward Gateway with the chance to expand into new regions while the two companies enhance their already comprehensive range of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$155.5m
GROWTH EQUITY VC
Dec 2010
$33.1m
GROWTH EQUITY VC
Total funding: $188.5m
Company benefits
- Life assurance
- Pension/401K
- Debt support programme & salary advances
- Bonus for referring a friend who we hire and have completed 3 months’ service
- Employee Share Plan
- Discounts to share with friends and family
- Family support - Baby Bonus, caregiver support, domestic violence protection programme, parent support loan, miscarriage and baby loss support, wedding bonus and up to 3 months paid leave to take care of your family
- Gender neutral parental leave for primary and secondary carers
- Up to 6 months unpaid leave after five years’ service
- Volunteer days plus a day of leave to Speak Up and be the change you want to see in the world
- Unlimited time off to give blood
- Trans & gender affirmation support
- Unlimited free books for your professional development and one fiction book per month to help you unwind
- Employee assistance programme
- Health benefits such as free eye tests, free flu jab, freedom from addiction, menopause support, stop smoking assistance programme and health cash plan
- Personal wellbeing allowance, personal wellbeing coach, run club, spa and gym discounts, plus cycle to work scheme
- Work from home bundles
- Flexible working
- Bring your dog to work, drinks and breakfast
Company HQ
Fitzrovia, London, UK
Leadership
Nick Burns
(CEO)Advisory Board Member at Hybrid Legal and at Engage Works. Formerly CEO of Gallagher Benefit Services (UK).
Share this job
View 5 more jobs at Reward Gateway