Head of Product Marketing, Level AI
+ Equity
Human-quality AI for every customer interaction
Be an early applicant
Human-quality AI for every customer interaction
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To blend human and machine intelligence to transform customer experiences.
Role
Who you are
- 7–10+ years in B2B SaaS product marketing, with at least 2 years managing or leading PMM teams
- Experience marketing complex, technical platforms to enterprise buyers. Bonus points if past experience in CX, AI, or adjacent categories
- Exceptional writer and editor; you have a point of view on what good messaging looks like and can defend it
- Demonstrated track record of cross-functional influence: you've led launches, driven analyst outcomes, and built sales artifacts that actually get used
- Comfortable operating in a fast-moving environment where you'll be defining process as much as executing against it
- Familiarity with analyst relations mechanics (briefings, RFIs, inquiry strategy) is a strong plus
- Prior experience in a competitive or high-stakes category displacement context is a plus
- You do your best work when you're building the playbook, not following one
- You create momentum rather than wait for it; high agency is your default mode
- You're genuinely comfortable sitting in the unknown. Some of the most important questions here don't have clean answers yet, and you find that interesting
- You're an effective remote operator who can build trust, move fast, and stay aligned without needing to be in the same room
What the job involves
- Level AI is redefining what contact centers can do
- Our full-stack AI platform gives CX teams the intelligence to understand every conversation, close the loop on quality, and continuously improve, not just report on what happened, but change what happens next
- We work with some of the most demanding enterprise CX operations in the world, and we're growing fast
- Level AI is a hyper-growth, Series C, Silicon Valley-based startup backed by Battery Ventures
- We’ve assembled a seasoned team with leaders from organizations such as Amazon, Facebook, Google, Uber and others
- Platform-level and product-line positioning across Level AI's platform and AI core, developed in close partnership with Product and executive leadership
- End-to-end GTM for product launches, including launch readiness, pricing & packaging, campaign development, internal enablement and external rollout
- Develop content for customers, prospects, advocates and channels partners including emails, blogs, webinar content, uses cases/customer stories, and more
- Be Level AI expert and thought leader that can speak to the customer needs, the industry trends, and other players in the market
- The core sales content library: battlecards, decks, one-pagers, objection handling, and demo frameworks, built in partnership with Revenue and iterated based on what the field needs
- Analyst relationships: briefings, inquiry prep, and contribution to major evaluations with Gartner, Forrester, and emerging CX-focused coverage
- A small team of IC PMMs, setting direction, maintaining quality, and building a repeatable, high-output function
- You'll shape how a breakout AI company is understood in a market that's actively being redefined
- Direct line to executive leadership and meaningful influence on product and GTM strategy
- A team and function to build
Our take
Contact centres play a critical role in modern businesses, yet they continue to face persistent challenges such as high staff turnover, operational inefficiencies, and the pressure of managing large volumes of customer interactions. On top of this, traditional approaches often struggle to consistently improve service quality while also ensuring customer data is handled securely.
Level AI addresses these issues with AI-powered tools designed to enhance contact centre operations, By leveraging generative AI and large language models (LLMs), the platform analyses customer conversations, delivers real-time support to agents, and automates processes such as quality assurance and sentiment analysis.
Following a significant funding round in 2024, the company announced plans to expand its team and accelerate product innovations. With this foundation, Level AIremains focused on helping organizations strengthen customer interactions and drive greater efficiency across their contact centre operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2024
$39.4m
SERIES C
Mar 2022
$20m
EARLY VC
Total funding: $74.4m
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Ashish Nagar
(Founder & CEO)Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.
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