Senior Applied Artificial Intelligence Engineer, Invoca
$160-252k
+ Stock options + Bonus potential. Applicable to US applicants only
More information about location
Conversation analytics software to grow revenue
Job no longer available
Conversation analytics software to grow revenue
201-500 employees
Job no longer available
$160-252k
+ Stock options + Bonus potential. Applicable to US applicants only
More information about location
201-500 employees
Company mission
To enable revenue team to connect paid media investments to business outcomes, improve digital engagement, and convert more leads into sales.
Role
Who you are
- Proven Experience: 5+ years of professional experience in Applied AI Engineering, ML Engineering, or a closely related role with a strong focus on building and deploying AI-powered applications
- Applied AI & Python Expertise: Advanced proficiency in Python and hands-on experience building applications with leading AI/ML frameworks (e.g., LangChain, LlamaIndex, CrewAI, PyTorch). You are an expert with data and ML libraries (e.g., Pandas, spaCy)
- Production Generative AI Champion: Demonstrated success deploying and maintaining applications powered by LLMs and other generative models in a production environment
- Retrieval-Augmented Generation (RAG) Expertise: Deep, hands-on experience designing, building, and optimizing RAG pipelines. This includes expertise in vector databases (e.g., Qdrant, Pinecone, Weaviate), embedding strategies, and chunking techniques
- Agentic AI System Evaluation Expertise: Demonstrable experience with modern evaluation techniques for multi-step AI agents. You should be able to speak to the trade-offs of evaluating reasoning traces, tool usage, and final outcomes using frameworks like LangSmith, DeepEval, Ragas, TruLens, or custom-built solutions
- Prompt Engineering & In-Context Learning: Demonstrable skill in designing, testing, and optimizing complex prompts and few-shot examples to maximize model performance for specific tasks
- Fine-Tuning Proficiency: Experience in fine-tuning foundation models for specific downstream tasks, with a clear understanding of when to fine-tune versus when to use in-context learning or agentic approaches
- Scalable Model Serving: Advanced proficiency with API-driven frameworks for accessing and serving self-hosted foundation models (e.g., AWS SageMaker/Bedrock, Databricks Model Serving, TGI, vLLM), focusing on building resilient, scalable, and optimized integrations
- Performance and Cost Optimization: A proven ability to optimize AI systems for low latency and high throughput. You have experience with techniques like model quantization, caching strategies, and infrastructure choices to manage and reduce operational costs
- MLOps for AI Systems: Intermediate proficiency with MLOps tooling (e.g., MLFlow, Arize), and best practices for CI/CD, monitoring, and maintenance of complex AI systems
- Educational Foundation: Bachelor's Degree in Computer Science, Engineering, Statistics, or a related field (or equivalent practical experience). An advanced degree (Master's or Ph.D.) is a strong plus
What the job involves
- You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between
- Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between
- Are you passionate about harnessing the power of generative AI and foundation models to build truly intelligent products? At Invoca, we're a team of innovators committed to building exceptional teams and groundbreaking AI solutions.
- This is a unique opportunity to architect the next generation of AI-powered customer experiences, making a direct and measurable impact on our products and the success of our clients
- Architect and Deploy Applied AI Systems: Design, build, and deploy scalable, production-grade applications using foundation models and other advanced AI techniques to directly influence product performance and efficiency
- Engineer Advanced RAG and Agentic Systems: Go beyond basic implementation. Engineer robust Retrieval-Augmented Generation (RAG) pipelines and multi-step agentic workflows that can reason, use tools, and solve complex problems
- Contribute to Agentic AI System Evaluation: Establish and manage rigorous evaluation frameworks for complex AI agents. You will go beyond simple response quality to assess the entire agentic process, including the validity of reasoning steps, correctness of tool use, task completion rates, and overall robustness
- Excel in Prompt Engineering and Optimization: Craft, test, and manage sophisticated prompt chains and templates to ensure optimal performance, reliability, and cost-effectiveness from our AI models
- Build for Scale and Reliability: Develop resilient serving architectures that seamlessly integrate Large Language Models (LLMs) with enterprise systems, ensuring high availability and performance
- Champion MLOps for Applied AI: Develop and maintain sophisticated MLOps and CI/CD pipelines tailored for the unique challenges of generative AI, including prompt versioning, RAG pipeline management, and continuous evaluation of agent behavior
- Translate Business Needs into AI-Powered Solutions: Work as a strategic partner to product and engineering teams, deeply understanding customer challenges and translating them into innovative, viable, and impactful AI features
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
More recently, Invoca has expanded its AI-powered revenue exeuction platform with a new no-code integrations for LinkedIn Ads and Reddit Ads, buiulding on existing support from platforms such as Facebook, Instragram, TikTok, Snapchat, and Pinterest. These additions allow marketers to directly connect social ad spend to phone calls, conversations and revenue. As pressure mounts on marketing teams to provide business impact beyond clicks and impressions, this expanded social advertising ecosystem strengthens Invoca's position as a leader in conversation intelligence and performance-driven marketing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Flexible Time Off: We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
- Healthcare: Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
- Mental Well-being & Employee Assistance Program: Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkplaceOptions program.
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical): We thank our long-term team members with a bonus after seven years of service.
- Wellness Subsidy: In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Gregg Johnson
(CEO)Prior to joining Invoca in 2016, Gregg spent nearly 10 years at Salesforce, while there, he held a number of roles, including VP of Product Management (Chatter) and SVP of Product Management (Marketing Cloud). He also worked as a COnsultant at Boston Consulting Group and as a Sales/Marketing Manager at Ullink.
Peter Isaacson
(CMO)Peter is also an Advisor at Folloze and ClickZ.com as well as a Contributor to Forbes Communication Council and a Member at Revenue Collective. Previously, he was the CMO at Replicant, Demandbase, and Castlight Health. He also spent nearly 14 years at Adobe Systems, working as a Senior Director of Brand Marketing, VP of WW Field Marketing, and VP of WW Education Vertical Business.
Teresa Dietrich
(CTO)Prior to joining Invoca in 2024, Teresa was the Chief Product & Technology/Community Officer at Stack Overflow. She also served as the GLobal Head of Product & Engineering at McKinsey New Ventures and as CTO at Namely.
Michael DiFilippo
(CFO)Prior to joining Inovca in 2019, Michael was the CFO & Chief Administrative Officer at AppDirector. He also served as a VP/Division CFO (SaaS Division) at Citrix.
Ben Sullivan
(CRO)Ben joined Invoca in 2017 as a Senior VP of Sales, moving into the role of Executive VP of Sales in 2021 and CRO in 2025. Prior to Invoca, he spent 8 years at ON24 as a VP of Strategic Alliances & Business Development and VP of Worldwide Sales.
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