Product Operations Specialist, Zero Gravity
£32k
+ Bonus & equity
3 days a week in office (St Paul's, London)
Creating AI technology that breaks the link between background and opportunity
Job no longer available
Creating AI technology that breaks the link between background and opportunity
21-100 employees
Job no longer available
£32k
+ Bonus & equity
3 days a week in office (St Paul's, London)
21-100 employees
Company mission
To unlock the UK's potential by empowering ambitious students to access world-class learning, universities and careers.
Role
Who you are
- 1-2 years experience in a similar role or company
- A genuine passion for Zero Gravity’s mission and understanding of our values
- Enthusiasm for the dynamism and agility needed to thrive in startup culture
- An understanding of what it takes to deliver exceptional user experiences
- A data-driven approach to problem-solving and resolution
Desirable
- Start-up experience is a bonus
- Experience in process improvement and a love for enhancing efficiency
- Experience in using AI to help manage your day-today workload
- Familiarity with Metabase, Notion, Slack, Jira, Asana, Airtable tools is a plus
What the job involves
- As a Product Operations Specialist, you will be at the forefront of our efforts to deliver an exceptional user experience. This role is perfect for early-career applicants looking to build key product operations and user engagement skills.
- Own the User Journey: Oversee the entire user journey, from onboarding to continuous member engagement, and play a pivotal role in supporting our commercial and account management teams to power partner satisfaction.
- Drive Our Product Roadmap: Collect, quantify & prioritise product-related challenges to be considered by product and engineering in future development. Implement cross-functional feedback loops and support prioritisation to guide our product roadmap for members and partners.
- Next-Level Reporting: Maintain and optimise product data analysis and company reports, powering our decision-making. These include weekly, monthly, and ad-hoc reports on member and partner activity.
- Boost Productivity: Provide deep insights into internal product, workflow, and operational processes, optimising tools and workflows to boost team productivity.
- Build Launch Readiness: Collaborate on product launch readiness, ensuring teams are equipped with the info and processes needed to support exciting new products.
Application process
- Apply via Otta
- 30 minute initial video call
- 1-2 hour in-person task-based interview
- 1 hour in-person values Interview
Salary benchmarks
Our take
Zero Gravity unleashes the potential of talented students from low-income backgrounds by propelling them into university, work, and life. Since its launch, it's mentored over 23,000 low-income students into highly selective universities and hundreds into elite careers. Believing that talent is spread evenly, but opportunity is not, it's dedicated to changing that so students can achieve futures they once thought impossible.
It unlocks students' potential by breaking down barriers to opportunities through the power of membership, providing funding opportunities, mentorship and scholarships. Its mentoring and masterclasses offer an inside track to reaching the best universities and careers, with technology that enables the company to achieve these goals at speed and scale. Alongside its mentorship schemes, Zero Gravity is building AI products that support its students. AI tutoring products are its first step into this space, with one-to-one tutoring recognised as a major lever in academic improvement, and one not often available to low-income students.
Zero Gravity was selected by the Department for Education's AI Pioneers programme to develop classroom-ready AI tutoring tools, and plans to expand in this space as its growth continues. Through its AI products and programs, as well as financial aid, Zero Gravity is committed to ensuring that every student has the opportunity to reach their full potential.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2024
$2.2m
SEED
Dec 2021
$4.7m
SEED
Total funding: $7.5m
Company benefits
- 📈 | Share options: Own a piece of Zero Gravity with our 'Zero Gravity For All' options scheme
- 💂♀️ | Central London Office: Work from our beautiful Zero Gravity HQ in Barbican/Old Street, while enjoying flexible WFH options
- 🩺 | Private Healthcare: Extensive private health insurance, including dental, mental health support, and gym discounts
- 💳 | Zero Gravity Card: £500 annually to spend on your personal development with your very own Zero Gravity Card
- 🏃♀️ | Monthly Socials: Join us for fun team socials, completely on-the-house. Quarterly, we go big with sports days, BBQs, and more
- 🎄 | Christmas Shutdown: Enjoy 3 extra festive days off, plus 25 days of annual leave and 8 bank holidays
- 💻 | Company MacBook: Get the latest Apple gear to stay ahead of the game
Company values
- Stand Up Straight: We say what we think and mean what we say. We’re straight talkers who hold ourselves and others to a high standard, owning our mistakes and always striving for improvement.
- Run Towards Danger: We push ourselves to the limit and refuse to stand still. We embrace imposter syndrome by taking risks, failing fast, and venturing into the unknown. Because playing it safe ≠ progress.
- Make It Happen: We focus on creating incredible results rather than obsessing over process. There’s an inherent drive in our work: a bias toward taking action, moving fast, and delivering what matters.
- Unleash Your Agent: We harness AI to multiply our impact. We rethink how things are done from first principles, staying curious about what's possible and defaulting to AI-first approaches.
Company HQ
Old Street, London
Articles
Leadership
Joe Seddon
(Founder & CEO)Award-winning social entrepreneur who has scaled Zero Gravity from his student bedroom into one of the UK's leading tech-for-good startups. Featured in the Forbes 30 Under 30 list.
Tom Haywood-Pope
(COO)Commercial leader with 10 years’ experience scaling social impact and EdTech startups. Drives Zero Gravity’s growth and partnerships, supporting 20,000+ students into top unis and careers.
People progressing
Charlotte joined Zero Gravity as a Founder Associate before being promoted to Chief of Staff where their role now oversees business strategy.
Diversity, Equity & Inclusion at Zero Gravity
Joe Seddon (Founder & CEO)
- Zero Gravity exists to power incredible talent from low-opportunity backgrounds into top universities and careers. This mission is at the core of everything we do, and we only hire people who live and breathe our mission.
- I originally started Zero Gravity from my hometown bedroom in West Yorkshire with the last £200 of my student loan. I come from a single-parent background, went to a state school, and hired my first team member at the age of 22. My own journey has instilled in me a belief that age and background should never be a barrier to advancement!
- We believe in real diversity rather than token gestures. We’ve built our Zero Gravity culture around empowering top talent from all backgrounds, making Zero Gravity the ultimate meritocracy. 40% of our team members are from socially mobile backgrounds and 57% of our managers are internal promotions.
- We apply our Zero Gravity philosophy to our own hiring process, including recruiting team members directly from our platform, implementing contextual recruitment techniques in our hiring process, and having a clear evaluation framework for candidates which takes into account background and performance in context.
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