Senior Program Manager, Discord

• Bachelor's degree or equivalent experience in a relevant field (Business, Operations, Management, etc.)
• 5+ years of experience in program management, operations, management consulting, or related roles specifically within Trust & Safety orgs at enterprise technology companies
• Demonstrated experience managing diverse types of programs across operational and strategic domains
• Strong understanding of organizational maturity models and experience scaling processes within rapidly growing organizations
• Experience navigating complex stakeholder environments and driving alignment across multiple teams
• Strong analytical skills with the ability to translate data into actionable business insights using visualization tools and business intelligence platforms
• Proven track record of building and optimizing operational systems and processes

Desirable

• Discord's Trust & Safety Strategy & Operations team is seeking a highly motivated Senior Program Manager to lead our Business Operations & Wellness initiatives
• In this role, you will be responsible for enhancing the operational efficiency of the Trust & Safety organization while championing our wellness programs that ensure the resilience and sustainability of our teams
• This position will serve as the connective tissue between leadership, cross-functional partners, and team members, driving strategic initiatives that strengthen our operational foundation and team culture
• Design and execute consistent business operating rhythms, including all-hands meetings, strategic leadership touchpoints, and standardized T&S information flows that connect operational teams with leadership decision-making
• Build and maintain analytics infrastructure, including KPIs, dashboards, and reporting cadences (weekly reports, MBRs) that provide actionable insights to leadership and stakeholders
• Lead strategic planning initiatives, including quarterly planning, annual planning, and bi-annual financial planning, while tracking and managing strategic priorities throughout the year
• Develop and optimize wellness programs that promote team resilience and work-life balance, coordinating with People Operations and cross-functional partners to maximize organizational impact
• Serve as the knowledge management expert for Trust & Safety, ensuring internal communications, documentation, and risk/trend identification mechanisms are consistently maintained and effective
• Facilitate cross-functional alignment through strategy check-ins, management-level programs, and strategic partnerships that enhance organizational coherence and leadership effectiveness
• Lead transformational projects and establish standardized frameworks that improve operational effectiveness, streamline processes, and strengthen team culture
• Drive systematic continuous improvement through process evaluation, feedback collection, operational incident ownership with root cause analysis, and implementation of solutions that enhance overall organizational performance