Endpoint Support Engineer L3, Twilio
+ Equity
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
+ Equity
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 5+ years of experience in endpoint support, management, or engineering roles
- Extensive hands-on experience with endpoint management technologies such as AWS Workspaces, Workspace ONE, and Kandji
- Strong understanding of compliance standards and experience in designing governance and security solutions for endpoint devices
- Proficiency in scripting languages such as PowerShell, Python, or Bash, with a focus on automation and process improvement
- Ability to design and develop endpoint management solutions that align with business needs and enhance user experience
- Experience with Mobile OS versions such as iOS, Android
- Proven skills in troubleshooting complex endpoint and mobile device management issues
- Experience in supporting and leading projects, especially related to compliance and security initiatives
- Apple ACSP
- Apple ACIT
- Proven experience in designing, developing, and implementing endpoint solutions with a focus on compliance, governance, and security
Desirable
- Understanding of DevOps methodologies to incorporate continuous integration and deployment (CI/CD) in endpoint management
- Experience with automation tools and frameworks, and a strong focus on operational efficiency
- Ability to work effectively with cross-functional teams in a dynamic environment
- Microsoft Certified: Endpoint Administrator Associate or similar
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or similar
What the job involves
- The Endpoint Engineer L3 will focus primarily on supporting projects related to compliance, governance, and security workloads, constituting over 75% of their responsibilities
- This role involves designing, developing, and implementing endpoint management solutions while ensuring compliance and security
- The Endpoint Support Engineer L3 will work with technologies such as AWS Workspaces, Workspace ONE, and Kandji, focusing on automation and efficiency in endpoint and mobile device management
- Additionally, scripting and development will be key aspects of this role to enhance the organization’s endpoint solutions
- Project Support for Compliance, Governance, and Security (75%)
- Lead projects related to endpoint compliance, security, and governance
- Design and implement strategies to ensure endpoint compliance and secure configurations
- Develop and maintain governance policies to address endpoint management requirements
- Design, Development, and Automation
- Design, architect, and implement solutions to enhance the end-user computing environment
- Develop automation scripts and tools using PowerShell, Python, or other scripting languages to streamline endpoint provisioning, deployment, and compliance tasks
- Participate in the design and development of configurations for AWS Workspaces, Workspace ONE, and Kandji, ensuring solutions meet operational needs
- Contribute to the development of monitoring tools to improve visibility and management of endpoint environments
- Operational Support and Troubleshooting
- Act as a technical escalation point for complex endpoint issues involving AWS Workspaces, Workspace ONE, and Kandji
- Perform root cause analysis and identify opportunities to enhance the overall system’s resilience and reliability
- Collaborate with cross-functional teams to align endpoint management strategies with broader business requirements
- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way
Application process
- Applications for this role are intended to be accepted until December 10, 2024 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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