Customer Onboarding Engineer, Amadeus
French Speaker
Travel analytics software
Open for applications
Travel analytics software
1001+ employees
Open for applications
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- Engineering Degree (Computer, Telecommunications or others)
- Experience working in Software Implementation Projects
- Knowledge in project management and / or “Lean Management”
- French and English speaker
- Focus on results and analytical mindset
- Highly organized
- Self-driven and proactive nature
- Excellent communication and interpersonal skills
- Demonstrate leadership qualities
- High computer literacy and ability to learn new software
- Experience in document creation
- Patient and active listener
- Passion for service
What the job involves
- We are looking for a Customer Onboarding Engineer who will be responsible for ensuring the proper implementation of products and services and identifying areas for improvement to maximize customer satisfaction
- You will be accountable for defining and implementing projects, ensuring customer satisfaction
- Analyze the functional and technical requirements of the clients and partners in order to improve their customer experience in the integration process with the Bavel platform
- Analysis of the technical and functional compliance requirements for the countries in which Voxel operates
- Manage integration projects of the customer’s ERP and Voxel platform
- Improve onboarding processes
- Lead technical projects managing internal and external stakeholders’ requirements
- Execute and organize end to end testing and troubleshooting procedures and carry out analytical reports
- Preparation of technical documentation for each project
- Interact with the customer and partners on behalf of the organization
- Manage and resolve customer requests and complaints
- Active participation in product design and product development
- Participate in technical pre-sales meetings to assist our sales team
Application process
- End Date: April 17, 2025
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company HQ
San Pascual, Madrid, Spain
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
Salary benchmarks
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