Principal Technical Business Analyst, Demyst
Salary not provided
Senior and Expert level
Remote in US
External data management platform
Open for applications
External data management platform
21-100 employees
Credit ScoringB2BEnterpriseComplianceAnalyticsSaaSAPIData IntegrationData Analysis
Open for applications
Salary not provided
Senior and Expert level
Remote in US
21-100 employees
Credit ScoringB2BEnterpriseComplianceAnalyticsSaaSAPIData IntegrationData Analysis
Company mission
To unlock the power of data for good.
Role
Who you are
- You should have experience and be motivated to become an expert in the external data ecosystem and the power of data platforms
- You’ll be relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with the senior stakeholders of our enterprise clients in the financial services and insurance verticals
- You will be creative in seeking greater efficiencies within and across your teams and those with which you partner (e.g. Sales, Product, Operations), and encourage the use of AI to maximize impact
- Degree qualified in an appropriate discipline (technical degree or equivalent hands on experience preferred e.g., computer science, analytics, or software engineering)
- Player-coach mentality and experience with a minimum of 3 years leading a high-performing presales, consulting or customer success team
- 7+ years of experience in technical business analysis, client delivery, or a related technical role
- Strong technical background with experience in technical solution design and implementation
- Proven track record of successfully managing client relationships and delivering high-quality technical solutions
- Experienced in shaping and delivering data use cases, providing data governance and compliance guidance, and successful adoption of data platforms
- Demonstrated experience operating at the executive level with clients, building a strong trusted advisor relationship, with the ability to challenge and influence clients globally
- Passionate about the ability for data and analytics to solve business problems for numerous types of clients
- Exceptional listening and communication skills and the ability to synthesize complex products and problems into a clear aligned vision, and alignment to Demyst core value proposition
- Polished interpersonal style, superb leadership and communication skills, high emotional intelligence, humility, grit and client-centricity
What the job involves
- As we continue to build new enterprise client relationships, expand our existing client base, and scale our enterprise presales and customer success teams, we’re looking for a senior leader to partner with Sales in scoping new client solutions
- Improve the transitions from pre-sales scoping to post-sales delivery, and ensure effective project implementation and solution maintenance across all clients
- Lead the technical requirements gathering process, working closely with clients and stakeholders to understand and document business and technical needs
- Analyze complex business processes, systems, and data to design robust technical solutions that align with client requirements
- Develop detailed technical documentation, including technical specifications, system architecture, and process flows
- Collaborate with development teams to ensure the delivered solutions meet client expectations and technical requirements
- Conduct solution testing and validation to ensure quality and client satisfaction
- Oversee the technical delivery of client projects, ensuring they are completed on time, within scope, and within budget
- Act as the primary technical point of contact for key clients, building and maintaining strong, long-term relationships
- Ensure clients are effectively onboarded and trained on the technical aspects of the company's products and services
- Conduct workshops with clients to identify challenges and provide tailored technical solutions for their external data integration
- Monitor client usage and technical adoption of the product, providing guidance and support to maximize value
- Track technical performance metrics and client satisfaction levels, identifying opportunities for technical improvement and growth
- Provide technical mentorship and guidance to junior professionals
- Lead by example, promoting best practices
- Facilitate communication and collaboration between internal technical teams and clients to ensure successful project outcomes
- Manage and lead a team of business analysts and delivery professionals, ensuring clear communication of goals and responsibilities
- Provide regular feedback and performance evaluations to team members, fostering their professional growth and development
- Promote a collaborative and inclusive team environment, encouraging knowledge sharing and collective problem-solving
- Address and resolve team conflicts and challenges, ensuring a positive and productive work atmosphere
- Allocate resources effectively across projects to ensure optimal team performance and project success
- Other duties as required
Our take
The power of external data is a hot topic, particularly for financial institutions and insurers who must stay compliant as they roll out new products. However, with the data landscape becoming increasingly fragmented, deploying external data at scale has become a significant challenge.
Founded in 2010, Demyst was an early mover in the external data space, creating a platform that helps customers quickly discover, onboard, and turn data into actionable insights. This approach enables businesses to not only make better decisions but also to generate more profit from the data they use.
Since then, Demyst has expanded globally, with offices in Australia, Singapore, and the US. The company counts major players in the financial services and insurance industries among its clients, including ANZ, Standard Chartered, and Koalifi. As demand for data continues to rise, Demyst shows no signs of slowing down, as it gears up for an IPO and is set to be listed on the Australian Stock Exchange in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Aug 2019
$12.5m
SERIES C
Oct 2016
$7m
SERIES B
Total funding: $24.5m
Company benefits
- Work with the largest consumer and business external data market in an emerging industry that is fueling AI globally
- Have an impact in a scaling but small team offering real autonomy and responsibility for client outcomes
- Stretch yourself to help define and support something entirely new that will impact billions
- Work within a strong, tight-knit team of subject matter experts
- Small enough where you matter, big enough to have the support to deliver what you promise
- Distributed working team and culture, recognition of outcomes and merit, not presenteeism
- Generous benefits
Company values
- Bias for Client Outcomes: Many companies talk about customer success, or service, or advancement...insert aspirational term here. But the ability to help clients is fueled by an inherent bias for measurable client outcomes. We have that bias, and it constantly pushes us to bring ROI to our customers while driving positive economic change and social impact in the world. Do we fail sometimes along the way? Sure, but those setbacks inform future successes
- Grit: We walk through walls to get it done for our clients and for our team. We’ve been solving old problems with novel data longer than anyone else, and we embarked on this adventure before there was a real market for what we do. Being tenacious and downright scrappy is in our DNA because it has to be
- Humility: We check our egos at the door. Our vision is not clouded by arrogance and our judgment is unaffected by vanity. All we see is the problem to be solved - we listen to the data with objectivity and impartiality
- Ownership: We own what we do and we take responsibility for it. We are accountable, not only as a team and business, but also to each other. We constantly challenge each other to bring our best work to the table...by improving ourselves we deliver on our mission to unlock the power of data for good
Company HQ
Kips Bay, New York, NY
Articles
Leadership
Mark Hookey
(CEO)Founded Demyst in 2010 and has served as the CEO ever since. Prior to this, they were a Managing Director at LexisNexis, a Partner at Optimal Decisions Group, and a Consultant at Corporate Value Associates.
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