Principal Technical Business Analyst, Demyst
External data platform for Fintech enterprises
Open for applications
External data platform for Fintech enterprises
101-200 employees
Open for applications
101-200 employees
Company mission
Demyst's mission is to harmonize and collectively empower business leaders, technical minds, and risk officers to unlock the power of external data.
Role
Who you are
- You should have experience and be motivated to become an expert in the external data ecosystem and the power of data platforms
- You’ll be relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with the senior stakeholders of our enterprise clients in the financial services and insurance verticals
- You will be creative in seeking greater efficiencies within and across your teams and those with which you partner (e.g. Sales, Product, Operations), and encourage the use of AI to maximize impact
- Degree qualified in an appropriate discipline (technical degree or equivalent hands on experience preferred e.g., computer science, analytics, or software engineering)
- Player-coach mentality and experience with a minimum of 3 years leading a high-performing presales, consulting or customer success team
- 7+ years of experience in technical business analysis, client delivery, or a related technical role
- Strong technical background with experience in technical solution design and implementation
- Proven track record of successfully managing client relationships and delivering high-quality technical solutions
- Experienced in shaping and delivering data use cases, providing data governance and compliance guidance, and successful adoption of data platforms
- Demonstrated experience operating at the executive level with clients, building a strong trusted advisor relationship, with the ability to challenge and influence clients globally
- Passionate about the ability for data and analytics to solve business problems for numerous types of clients
- Exceptional listening and communication skills and the ability to synthesize complex products and problems into a clear aligned vision, and alignment to Demyst core value proposition
- Polished interpersonal style, superb leadership and communication skills, high emotional intelligence, humility, grit and client-centricity
What the job involves
- As we continue to build new enterprise client relationships, expand our existing client base, and scale our enterprise presales and customer success teams, we’re looking for a senior leader to partner with Sales in scoping new client solutions
- Improve the transitions from pre-sales scoping to post-sales delivery, and ensure effective project implementation and solution maintenance across all clients
- Lead the technical requirements gathering process, working closely with clients and stakeholders to understand and document business and technical needs
- Analyze complex business processes, systems, and data to design robust technical solutions that align with client requirements
- Develop detailed technical documentation, including technical specifications, system architecture, and process flows
- Collaborate with development teams to ensure the delivered solutions meet client expectations and technical requirements
- Conduct solution testing and validation to ensure quality and client satisfaction
- Oversee the technical delivery of client projects, ensuring they are completed on time, within scope, and within budget
- Act as the primary technical point of contact for key clients, building and maintaining strong, long-term relationships
- Ensure clients are effectively onboarded and trained on the technical aspects of the company's products and services
- Conduct workshops with clients to identify challenges and provide tailored technical solutions for their external data integration
- Monitor client usage and technical adoption of the product, providing guidance and support to maximize value
- Track technical performance metrics and client satisfaction levels, identifying opportunities for technical improvement and growth
- Provide technical mentorship and guidance to junior professionals
- Lead by example, promoting best practices
- Facilitate communication and collaboration between internal technical teams and clients to ensure successful project outcomes
- Manage and lead a team of business analysts and delivery professionals, ensuring clear communication of goals and responsibilities
- Provide regular feedback and performance evaluations to team members, fostering their professional growth and development
- Promote a collaborative and inclusive team environment, encouraging knowledge sharing and collective problem-solving
- Address and resolve team conflicts and challenges, ensuring a positive and productive work atmosphere
- Allocate resources effectively across projects to ensure optimal team performance and project success
- Other duties as required
Our take
There’s been a lot of commentary on the potential power of external data, especially for financial institutions and insurers that have to be compliant as they roll out new products. However, the data landscape is more fragmented than ever, making it difficult to deploy – especially at scale.
Founded in 2010, Demyst was an early entrant into the external data field with a platform to help customers to more rapidly discover, onboard and make data more actionable, thus profitable.
The company has since developed a global presence with hubs in Australia, Singapore, and the US. Its customer portfolio includes some heavyweight names in the financial services and insurance industries, including ANZ, Standard Chartered, and Koalifi.
The company is showing no signs of resting on its laurels as demand for external data grows higher than ever. Indeed, it’s made its plans for a future IPO public, and should soon be listed on the Australian Stock Exchange.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Aug 2019
$12.5m
SERIES C
Oct 2016
$7m
SERIES B
Total funding: $24.5m
Company benefits
- Distributed working team and culture: work from anywhere in the world!
- Collaborative, inclusive work culture
Company HQ
Kips Bay, New York, NY
Articles
Leadership
Mark Hookey
(CEO)Before founding Demyst in 2010, they served as Managing Director at global legal, regulatory and business information and analytics firm LexisNexis.
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