Senior Manager of Launch Sales, Industrious
$155-165k
OTE
$115-125k
BASE
Senior and Expert level
New York
Travel ~30%
Coworking & private office space
Job no longer available
Coworking & private office space
1001+ employees
PropertyB2BProductivityOffice
Job no longer available
$155-165k
OTE
$115-125k
BASE
Senior and Expert level
New York
Travel ~30%
1001+ employees
PropertyB2BProductivityOffice
Company mission
To meet people where they are to deliver a better work experience.
Role
Who you are
- 6–8+ years in real estate or flex‑office sales with consistent quota attainment
- Proven cross‑functional leadership across Sales, Unit Operations, Launch Ops, Marketing, and Sales Ops
- Ability to operate at strategic and tactical levels—brief senior leaders and run day‑to‑day launch activities (tours, proposals, pricing check‑ins)
- Clear communicator with executive presence; concise memos/readouts; leads broker and owner‑facing meetings
- Track record of enforcing SLAs (fast lead response, same‑day proposals), shortening cycle times, and making data‑driven pivots
- Builder of repeatable playbooks; documents decisions and drives adoption across markets
- Bias for action, high EQ, and sound judgment; holds peers accountable while keeping teams positive
- Broker/enterprise fluency
- Willingness to travel ~30%
- You are a sales expert that can draft talk tracks then you teach others how to deliver them
- You enjoy finding the trends and signals that help adapt sales strategy. You turn messy inputs into the right questions
- You’re great at storytelling and can drive at “so what/now what” to move cross‑functional teams to action
- You zoom in and out from company‑level launch targets to the day to day metrics, knowing what deserves attention now
- You like owning the operations cadence and calendar. Follow‑ups energize you rather than drain you
- You thrive in big moments, making calls with incomplete information and adjusting quickly
- You take work seriously, not yourself, bringing humor and joy so the team performs at its best
What the job involves
- The Senior Manager, Launch Sales, builds and motivates our commercial teams to hit pre‑open and Month‑1 occupancy targets, ensuring a seamless sales journey from first touch to move‑in
- You’ll lead Area Sales Leads and Member Experience Managers, partnering with Unit Operations and Launch Operations to turn demand into tours, same‑day proposals, and signed agreements on efficiency timelines
- You’ll coach a focused launch cohort and install repeatable processes so every opening runs the same way fast, disciplined, and customer‑first
- Across active launches, you’ll own the sales cadence: monitor metrics and SLAs, coach in‑market sellers during show‑week, and run launch meetings, tour schedules, daily pricing huddles, and listing readiness
- Success requires close collaboration with Marketing on archetypes, campaigns, and broker activation, and with Unit Operations on commercial strategy, pricing, and staffing
- You communicate crisply, thrive in team environments, and lead through influence to turn complex openings into predictable, high‑performing sales
- Own the commercial plan for each launch from pre‑opening through stabilized post‑opening. Advise on revenue targets, opening‑week schedule, and clear handoff timeline
- Establish success metrics and ownership across Sales, Unit Operations, Marketing, and Sales Ops so everyone knows who does what and by when
- Recommend changes based on live demand, route exceptions to Unit Operations, and document results to improve the next launch
- Define the Indy by Industrious sales motion. Create discovery methods, the value proposition versus core, Indy‑specific talk tracks, proposal templates, and sales materials
- Partner with Marketing to drive demand and awareness. Align listings campaigns, and measure lead quality to iterate quickly
- Coach Area Sales Leads and Member Experience Managers assigned to launch to maintain fast lead response and same day proposal turnaround in the final pre‑open period and opening week
- Work with the Broker Relations team to drive the broker outreach plan to identify top targets, schedule and run outreach and events
- Support Regional Sales Managers and General Managers by coaching the launch roster, setting launch coverage plans and priority targets. Lead strategy for high value tours and proposal reviews, manage escalations. Own weekly meetings and updates
- Lead launch sales execution GTM teams, pre-sales schedule, activity monitoring, and daily sales coaching
- Responsible for building & maintaining launch specific training programs and content, with support from the Sales Enablement Manager
- You will regularly update materials based on performance data and field feedback
- Included collateral / training includes: launch discovery, location types, tour methods, proposal standards, pricing guidelines, broker engagement, local marketing, reference guides, templates, short videos
- Own the training calendar, coordinating with Regional Sales Managers and General Managers. You’ll lead the training and run workshops and virtual sessions before opening, with role plays, call reviews, and on‑site coaching during the final run‑up and opening week
- Provide on‑the‑floor coaching. Shadow tours and calls, give concrete feedback, and run targeted follow ups for reps who need extra support
- Certify the launch sales roster. Train Area Sales Leads and Member Experience Managers on launch specific discovery, talk tracks, tour flow, and proposal standards
- Close the loop with partners. Feed training outcomes and gaps to Sales Enablement, Sales Management, and Unit Operations to improve tools and messaging
- Partner with Launch operations to ensure all inventory including meeting rooms and day passes are named, photographed, and live in booking systems before opening
- Verify listing accuracy and booking flows. Monitor early usage and coordinate fixes with Operations and Marketing
- Publish simple Indy readiness criteria so photos, listings, and day‑one bookable products are accurate and sellable before opening
- Build and maintain a single launch scoreboard covering speed, conversion, demand, readiness, ancillaries, and revenue
- Forecast opening‑day and first‑month results. Propose pivots when indicators trend off plan
- Run the launch kickoff, weekly cross‑functional reviews, and opening‑week daily check‑ins
- Publish concise GTM readouts weekly and deliver a post‑launch handoff pack (learnings, retained pipeline, next steps) to regional leadership
- What Success Looks Like:
- You become the go‑to partner for launches across Industrious. Teams seek you out because you get to the heart of issues quickly, unblock decisions, and keep the room focused and energized
- We operate from a single source of truth for launch performance. You create a scoreboard that powers the weekly operating cadence and proactive actions rather than reactive fire drills
- The strategic launch initiatives you own consistently ship on time with clear KPIs and visible business outcomes
- Revenue lift is evident: pre‑open and Month‑1 occupancy trends improve because conversion SLAs are honored, proposals go out same‑day, and pricing adjustments happen quickly
- Senior leaders trust your judgment and view you as the connective tissue that makes complex openings feel calm, fast, and professional
- Unit Operations, Launch Ops, and Marketing feel more connected and supported. Our launches run on one cadence with fewer escalations and clearer handoffs
- Local sellers are certified and confident on launch talk‑tracks. There is clear adoption of the playbook sticks after handoff, creating repeatable wins for the region
- Brokers experience a consistent, high‑velocity process, smart discovery, well‑timed tours, and timely proposals, which strengthens our reputation and accelerates future openings
- You’re a connector who builds trust with Operations, Marketing, and regional leaders and you harness those differences to make launches better
- You give clear, actionable feedback on tours, discovery, and proposals that helps sellers grow and improves outcomes by the next huddle
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple in recent years and has even taken over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they co-founded and served as the CEO at Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
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