Customer Support Manager, Komoot
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Navigation technology for outdoor experiences
Open for applications
Navigation technology for outdoor experiences
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To allow everybody to better find, plan and live authentic outdoor experiences.
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Company mission
To allow everybody to better find, plan and live authentic outdoor experiences.
Our take
With the rise of mobile apps, using technology to access outdoor adventures has never been more popular. Komoot, founded in 2010, helps millions of people across Europe plan and enjoy hiking and cycling tours with its Android & iOS apps.
Komoot is aiming to become the go-to app for cyclists and hikers across Europe. To do this, it's growing its community status through competitive and friendly route-sharing technology, as well as increasing its brand awareness to compete with other apps such as Strava and MapMyRide.
With staff all over the world, this work-where-you-want operational structure makes Komoot well-placed to expand into new markets. With this strategy, Komoot is helping more and more people to enjoy exploring nature, by putting as little friction as possible between users and the outdoors - ultimately making the outdoors accessible for anyone with a smartphone, regardless of experience.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- 38 days of vacation (incl. public holidays)
- Dedicated time and budget to spend on your professional development: classes, conferences, books – your choice!
- Discounts from leading outdoor and cycling brands
- Flexible working hours and ability to work from anywhere in Europe
- Three whole-company gatherings per year in beautiful locations
- Optional “togetherness” trips with your team
- Costs covered for your co-working space membership or your work from home office
- The latest devices and equipment to do your best work
Company values
- Impact - We are builders & makers. We measure our own success by how impactful our work is. We put the user first. Always. We don’t do things just to do them, we do the right things to deliver maximum impact
- Responsibility - We hire people who are experts at what they do, and we give them the freedom to do it. With great freedom comes great responsibility. We consider the long view and effects on company and colleagues. Who’s the boss? You. Everybody. Our users
- Communication - Communication is all about understanding each other and talking is just the beginning. We share our ideas and learn from one another each and everyday. We listen to our users and each other to solve problems that matter. We share ideas, learnings and feedback with openness and clarity
- Curiosity - We love to learn. And we champion curiosity. No matter what our field of expertise, we’re always asking questions. Data scientists, copywriters and developers work alongside each other to solve problems for real outdoor fans
- Excellence - We’re constantly improving. Some of us are real optimization nerds. We take nothing for granted and constantly strive for the best. We don’t believe in repetitive work, that’s why we don’t have a structure for it. Repetitive work is for machines ... and we’re not robots
Leadership
Tobias Hallermann
(Co-Founder)After studying mechanical engineering at the University of Munich, they decided to become an entrepreneur and moved to Berlin. In January 2010, they co-founded Komoot.
Markus Hallermann
(Co-Founder & CEO)Having studied material science, they worked at SwissRe as a student trainee for over 2 years, before co-founding generation next consulting and working as a Research Associate at GE Global Research for 3 years. In January 2010, they co-founded Komoot as CEO.
People progressing
Joined Komoot in April 2019 as Partnership Manager after a year at Mind Gym and 3 years at Cycling Sports Group. In October 2019, they were promoted to Director of Business Development.
After working in Marketing at Mehrner Quelle and XLETIX, they joined Komoot as a Content Editor intern in December 2016. Since July 2017, they have worked as a Marketing Manager. As of February 2022, they have been promoted to Senior Partnership Manager.
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