Customer Service Intern, Cosm
Min Hiring Rate $16.90 per hour
Office located in Playa Vista, LA
End-to-end solutions for immersive experiences
Be an early applicant
End-to-end solutions for immersive experiences
201-500 employees
Be an early applicant
Min Hiring Rate $16.90 per hour
Office located in Playa Vista, LA
201-500 employees
Company mission
To bring people the future of entertainment, today.
Role
Who you are
- Ideal candidates will have prior experience in customer-facing roles (e.g., food service, or retail) or an educational background in an analytical area of focus and a desire to broaden their skills into customer service operations
- Junior or Senior at the start of the program
- Some familiarity with software development practices (through school or work)
- Available to work in a Cosm Office (hybrid)
- Available to work 20 hours per week during the defined Intern period
- Legally authorized to work in the U.S
- Strong communication skills and attention to detail
- Interest in immersive technology and content
What the job involves
- We are seeking a proactive, detail-oriented Customer Service Intern to support our dynamic team. This internship offers a hands-on opportunity to learn about the operational infrastructure behind delivering exceptional service.
- From analyzing performance metrics to refining self-service tools, you’ll gain real-world experience in optimizing the customer journey
- Dates: Summer 2025 (June 2 – August 15)
- Review and update FAQs to reflect current product features, policies, and experiences
- Review and update Customer Service agent resources to align with event programming
- Conduct monthly audits of our knowledge base to ensure accuracy and usefulness of self-service resources for customers
- Research chatbot strategies used by comparable companies; present findings and recommendations for improved automation of customer responses
- Monitor key customer service metrics—including tag usage and trendlines—to assess performance and inform team priorities
- Provide weekly performance summaries with actionable insights and feedback to improve agent support and overall service quality
- Draft and refine training materials to ensure all team members stay current with policies, tools, and customer service procedures
- Analyze trends in chargeback occurrences and collaborate with the team to implement strategies to minimize these events
Our take
To advance the future of immersive entertainment, Cosm delivers technology to heighten the live experience across sports and entertainment, science and education, and parks and attractions.
Its approach is to build "Shared Reality", where the virtual and physical worlds are brought together to make truly memorable moments. Its venues such as The Dome and The Hall are designed to offer more than just a seat, with immersive digital experiences built-in.
Cosm already boasts partnerships with the likes of the NBA, UFC and sports broadcasters including ESPN - suggesting that interest from the sports industry is high. The company also raised recent funding that will support the opening of new venues in places such as Dallas and Atlanta.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jul 2024
$250m
LATE VC
Total funding: $250m
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Jeb Terry
(CEO, not founder)Managing Director at Mirasol Capital. Former President at Double Seven Sports. Co-founded and was CEO at Unblockable.
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