Customer Success Manager, Papirfly
Nordics, SaaS B2B
+ Performance-based variable
More information about location
Brand management platform
Be an early applicant
Brand management platform
101-200 employees
Be an early applicant
+ Performance-based variable
More information about location
101-200 employees
Company mission
To activate 100% brand consistency at every touchpoint.
Role
Who you are
- 2-3 years of experience in a Customer Success or Account Management role in a SaaS company
- Excellent communication and relationship building skills
- Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas
- High levels of organisation and confidence in managing multiple priorities and customer needs
- Exposure to marketing teams or marketing technology platforms (not required but beneficial)
- Languages: Fluent English is required for all candidates. We are currently hiring for two CSM roles:
- Role 1: Norwegian business-level fluency is mandatory
- Role 2: Swedish fluency is strongly preferred (a significant advantage)
What the job involves
- We’re looking for a curious, people-first Customer Success Managers to join our London team
- If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity
- You’ll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech
- In return, you’ll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities
- You’ll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles
- Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer lifecycle, from onboarding through to renewal and expansion
- Renewal Readiness: Keep customers renewal-ready throughout the contract lifecycle by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing, contract structure or negotiation support on more complex renewals
- Customer Strategy & Stakeholder Mapping: Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly’s platform capabilities with the client’s business objectives and surfacing opportunities for growth
- Portfolio Management: Manage a book of client accounts, typically ranging from 30-40 depending on account size and complexity, balancing proactive account management with responsive day-to-day support
- Understanding our customer’s business problems and offering solutions through our technology
- Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform
- Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution
- Host customer engagement sessions, supported by senior team members as required
- Track and support customer goals, assisting in identifying opportunities for growth and expansion
- Capture and share feedback to help improve our offering and customer experience
- Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients
- We are currently hiring for two separate CSM roles based in a hybrid setup (2 days/week in office), based in London
Salary benchmarks
Our take
Papirfly is a Norwegian brand management platform that helps companies manage, create and distribute their brand assets in a unified and coherent way. The Papirfly platform requires no tech skills and allows marketers, designers, and sales teams to leverage all visual and commercial aspects of a brand in one place and maintain their brand images across every operational wing.
Papirfly was launched in 2000 and has continued to grow, with large investment firm Verdane buying it out in 2022. This buyout provided Papirfly with extensive networks, expertise, and the ability to expand internationally. The latter was also bolstered by Papirfly’s previous merger with UK-based BrandMaster and acquisition of Swedish Meriworks.
After its substantial funding from Verdane, expansion is clearly on the mind of Papirfly. The company already has offices in Europe and America and is using some of its funding to invest in R&D. Whether it expands through acquisitions or organic growth remains to be seen, but with more than 30 Fortune 500 companies including IBM and Pfizer as clients and more than a million users, Papirfly is ripe for growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
St. Hanshaugen, Oslo, Oslo
Leadership
Luke Oubridge
(CEO)Luke is an experienced COO and CEO, having previously worked at Monolith, Fuse Universal, Yieldify, and Red Deer. They also spent 10 years at Accenture in various Finance Roles.
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