Project Manager, Quadient
Accounts Receivable
Office located in Here East Stratford, London
Business communication solutions software
Open for applications
Business communication solutions software
1001+ employees
Open for applications
Office located in Here East Stratford, London
1001+ employees
Company mission
To simplify the connection between people and what matters.
Role
Who you are
- Technical and/or Business Project Management experience within a similar industry
- Technical onboarding
- Knowledge of Accounts Receivable
- Excellent communication, negotiation, and interpersonal skills
- Analytical mindset
- Self-motivated with a proactive approach
What the job involves
- The Implementation / Engagement Consultant is a post-sale role responsible for supporting customers throughout their onboarding journey, managing implementation projects, and ensuring successful adoption of Quadient Digital Services.
- The role will be primarily focused on Quadient AR but will also have the flexibility to support CXMPSO projects where required. It combines customer management, project delivery, and technical enablement to help customers maximise value from the solution.
- Success in this role requires strong interpersonal skills, a process-oriented mindset, and the ability to guide clients in applying best practices to enhance time to value and accelerate go-live
- Manage the handover from presales/account representatives to project delivery.
- Gather customer requirements and brief internal technical teams accordingly.
- Provide clear onboarding plans to ensure smooth implementation.
- Implementation & Project Management
- Lead and coordinate end-to-end implementation of Quadient AR/CXM for customers.
- Collaborate with cross-regional project teams (NORAM, CZ) to deliver against timelines and requirements.
- Ensure compliance with internal policies, practices, and procedures throughout the project lifecycle.
- Customer Support & Engagement
- Serve as the primary post-sale contact for customers, providing guidance, answering questions, and resolving issues.
- Monitor customer usage and adoption to ensure effective utilisation.
- Work closely with PreSales, PSO and Customer success teams to ensure customer satisfaction and long-term success.
- Client Education & Training
- Deliver product education, training sessions, and enablement materials to clients.
- Empower customers to independently leverage the platforms for their AR processes.
- Problem Resolution & Escalation
- Proactively identify and resolve customer issues, liaising with Support and R&D teams when necessary.
- Act as a trusted advisor to customers, ensuring challenges are addressed quickly and effectively.
- Customer Retention & Loyalty
- Develop and execute loyalty and retention campaigns to strengthen customer relationships.
- Analyse customer data to identify opportunities for improved adoption and engagement
Salary benchmarks
Our take
Quadient is a global company providing intelligent automation for business communication, smart mailing, shipping, and parcel locker solutions; with a focus on improving the customer experience of ordering and receiving packages. Formerly known as Neopost, the company has grown to support hundreds of thousands of customers worldwide.
Quadient has a record for developing its offerings ahead of changes in the market and has a history of smart acquisitions. In the last couple of decades, the company acquired a series of companies with market-leading technologies – such as customer communication management provider GMC Software, and Parcel Pending, the leader in the US parcel locker market.
The beginning of 2024 saw the acquisition of Frama, a mailing and document management solution bring in 30,000 new customers for Quadient. It has also developed its largest lockers yet, enabling the company to expand service to retailers and distributors delivering extra-large and oversized goods.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
Bagneux, France
Leadership
Geoffrey Godet
(CEO, not founder)Previously served as President & CEO for Flatirons Solutions, CEO for Jouve, and Chairman of the Board for CORENA.
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