Senior Implementation Manager, Citylitics
Public infrastructure sales insights
Open for applications
Public infrastructure sales insights
21-100 employees
Open for applications
21-100 employees
Company mission
To help vendors and AECs in Public Infrastructure increase sales efficiency by delivering market insights & sales intelligence that precisely match their business needs.
Role
Who you are
- 3+ years of people management experience, leading implementation, onboarding, or customer-facing delivery teams
- 5+ years of customer-facing experience in implementation management, customer onboarding, or project management roles within a SaaS, data services, or technology company
- Proven ability to manage complex, multi-stakeholder customer projects with both technical and business teams
- Strong project management and professional services management skills, including scoping, pricing, and margin management
- Strong organizational and project management skills (Ability to use JIRA or similar platforms is a plus)
- Excellent communication, stakeholder management, and problem-solving skills
- Familiarity with data products, APIs, CRM, or BI tools is highly desirable
- Ability to manage multiple implementations and services engagements simultaneously in a dynamic environment
What the job involves
- We are seeking an experienced Implementation Manager to lead the onboarding and implementation function for our sales intelligence platform
- This role will ensure customers experience a seamless transition from signed contract to first business impact, driving early value realization and setting the foundation for long-term success
- The Implementation Manager will also lead a team of Implementation Specialists and Associates, providing coaching, direction, and process improvement to drive consistent, high-quality onboarding experiences
- Project manage the full implementation lifecycle, from kick-off to successful delivery in collaboration with Customer Success Managers
- Manage and mentor a team of Implementation Specialists and Associates responsible for customer onboarding and configuration
- Lead customer onboarding sessions, workshops, and configuration meetings to ensure alignment on data requirements, project timelines, and success criteria
- Coordinate internal teams (Data, Engineering, Product, Sales, Customer Success) to ensure timely delivery of technical components, integrations, and data configurations
- Act as the primary point of contact for customers during the implementation phase, managing expectations, timelines, and escalations
- Facilitate data integration, cleaning, mapping, and testing as needed to ensure the platform is delivering the expected value
- Deliver product training and enablement to ensure customers are prepared to adopt and leverage the platform effectively
- Scope, price, and package professional services engagements, including custom configurations, data integrations, and data solutions
- Continuously improve the implementation process, documentation, and playbooks based on customer feedback and internal learnings
- Identify risks, delays, or scope changes early, proactively managing them to ensure successful outcomes
Our take
North American infrastructure is undergoing a major overhaul and modernization. The U.S. Infrastructure Bill and other significant funding have been approved, meaning that in the coming years, the US will likely be spending trillions on upgrading its infrastructure. Citylitics leverages predictive analysis data to automate and coordinate infrastructure upgrades.
Citylitics' technology allows developers a vastly increased level of infrastructure intelligence, saving time and money on upgrades while improving precision. As the first company of its kind, Citylitics has been able to secure an impressive amount of funding.
Citylitics has provided tailored reporting to businesses such as Suez, AgileAssets and Mueller. The company has invested in hiring in order to double its sales & marketing and engineering teams, which will be a critical step in its continued growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2022
$5m
SERIES A
Mar 2021
$0.9m
SEED
Total funding: $5.9m
Company benefits
- Flex Time, All the Time: We believed in flexible hours and work from home days before it became the norm. We encourage a flow that works best for you
- Benefits and Perks: Our benefits cover everything from your trip to the dentist to massage therapy. We offer online learning, the right hardware to succeed, and time to hang out via yoga, donut chats, Gather, and more!
Company HQ
Wellington Place, Toronto, ON
Leadership
Ahmed Badruddin
(CEO)A former Microsoft Software Engineer who also co-founded Simpleafy, a Smart Grid software company. Was CEO of WatrHub for 9 years before joining Citylitics in 2021 as CEO.
Salary benchmarks
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