Manager of Software Quality Engineering, ServiceNow
$143.6-251.3k
+ Equity for eligible roles + Variable/incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$143.6-251.3k
+ Equity for eligible roles + Variable/incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 7+ years of software product quality engineering experience including test planning, implementation and execution
- 5 + years of experience in a management position for technical teams
- Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning, test case management, code coverage and defects
- Significant hands-on experience in project management and Agile/Scrum product development life cycles
- Thorough knowledge of performance testing and automation testing
- Demonstrated management, coaching and mentoring skills combined with flexibility working in a dynamic, fast moving product development environment
- Team-oriented with personal style; highly effective communicator and problem solver
- Manage multiple priorities while driving resolution and getting results
- Delivering for identified functions – driving resolution, reporting & managing SLA, and KPI, root cause. Perform the role of Critical Escalation Manager
- Hiring, mentoring, and managing team of QA & Partner with Engineers
- Open to travel – This role might require occasional travel
What the job involves
- We are passionate about the products we ship. We care about the quality of the product in every aspect. Contribute to giving our customers great product experience
- We are the Customer Service Management team, CSM applies predictive intelligence to more effectively route issues, offer insightful recommendations, identify trends, and provide solutions
- Predictive intelligence is built on machine learning, allowing CSM to improve and become more effective
- Manage a team of quality engineers and provide technical guidance, feedback, and career development
- Management of departmental resources like recruiting, staffing, mentoring, and enhancing and maintaining a best-of-class quality engineering team
- Work with developers and Product Managers to design specific testing strategies for features being developed and automate them
- Drive continuous improvement and innovation initiatives to enhance the reliability and performance of our products and services
- Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
Share this job
View 165 more jobs at ServiceNow