Senior Account Director, Influencer
Commerce
$115-125k
Senior and Expert level
New York
Influencer marketing platform
Open for applications
Influencer marketing platform
1001+ employees
B2BMarketingDigital MediaSocial Media
Open for applications
$115-125k
Senior and Expert level
New York
1001+ employees
B2BMarketingDigital MediaSocial Media
Company mission
To shape the future of marketing by humanizing brands.
Role
Who you are
- This role requires deep expertise across affiliate marketing, creator commerce, and performance marketing, along with strong commercial judgement, operational leadership, and the ability to build trusted relationships with enterprise clients
- 8+ years’ experience across affiliate marketing, creator commerce, social commerce, influencer marketing or digital performance
- Proven people leadership – line-managing, developing and getting the best from a delivery team
- Deep, demonstrable knowledge of TikTok Shop (creator, seller and live shopping)
- Experience with affiliate networks (Awin, Impact, Partnerize etc.)
- Commercially fluent: comfortable owning and reporting on GMV, AOV, CPA, CAC and ROAS
- Experience owning client strategy and delivery for commerce or performance products across a portfolio
- Client-facing gravitas – confident presenting strategy and results to senior stakeholders
- Experience supporting pitches and new business, including costing, timeline and feasibility input
- Strong operational judgement – escalation management across timelines, budgets, scope and client concerns
- Calm, organised and solutions-oriented, leading by example
What the job involves
- As Senior Account Director, Commerce (NA), you are the senior client delivery lead for Influencer’s Creator Performance offering across North America. You are responsible for delivering best-in-class affiliate marketing, social commerce, and creator performance programs for some of our largest clients while building the operational foundations required to scale the business
- Reporting to the SVP, Global Performance, you will lead the North America Commerce delivery team, overseeing client strategy, campaign execution, and team development. You will partner closely with Sales, Client Services, Creative Strategy, Paid Media, and Platform Partnerships to ensure commerce programs are commercially successful, operationally efficient, and consistently deliver measurable business outcomes
- Beyond client delivery, you will play an important role in shaping our evolving commerce offering—helping develop playbooks, delivery standards, platform partnerships, and scalable operating processes that support the long-term growth of the business
- Lead the future of creator performance
- Lead North America’s creator performance delivery function, helping shape one of the agency’s fastest-growing capabilities across affiliate marketing, social commerce, and creator-led performance
- Build enterprise creator programs
- Partner with some of the world’s leading brands to design and deliver creator performance programs that drive measurable business outcomes including GMV, revenue growth, customer acquisition and ROAS
- Help shape the business
- Work directly alongside the SVP, Global Performance to develop new products, improve operational excellence, strengthen platform partnerships and build the systems that will scale the Commerce business globally
- Measures of success - in the first few months, you will have:
- Embedded into the North America Commerce team and established strong relationships across Client Services, Sales, Creative Strategy, Paid Media, Finance and Platform Partnerships
- Taken ownership of the North America Commerce delivery function and established clear delivery standards across the portfolio
- Built strong relationships with key platform partners including TikTok Shop, Impact, Awin and other commerce partners
- Supported multiple pitches and growth opportunities, providing strategic, operational and commercial expertise
- Implemented scalable delivery processes, reporting frameworks and campaign best practices
- Built confidence across the business in Influencer’s Commerce offering and its ability to drive measurable business outcomes
- Roles & Responsibilities:
- Lead and line-manage the Commerce delivery team (Account Director, Senior Account Manager and Senior Account Executive), ensuring consistently high standards of delivery, strong client satisfaction and long-term client retention
- Act as a senior partner to clients, maintaining exceptional service standards across all workstreams
- Own the Social Commerce & Affiliate delivery standard across the portfolio – performance strategy, delivery, analysis, reporting and optimisation
- Support the Commercial team on pitches and growth opportunities, providing operational, strategic, costing, timeline and feasibility input on proposed campaign approaches and creative ideas
- Set the TikTok Shop strategy and oversee execution across creator, seller and live shopping across the team's accounts
- Own senior relationships across TikTok Shop and affiliate networks (Impact, Awin, CJ, Rakuten, Partnerize) and social commerce platforms (ShopMy, Meta Commerce, YouTube Shopping)
- Maintain oversight of campaign delivery standards, supporting escalation management where required across timelines, budgets, scope or client concerns
- Be highly immersed in Influencer's product and operational ecosystem, proactively contributing ideas and feedback to improve internal systems, workflows, reporting capabilities and overall business efficiency
- Be a commerce-confident presence in front of clients, able to speak credibly across paid media and the wider performance strategy, not just organic social commerce and affiliate
- Act as the commerce and affiliate SME across the business, a trusted resource that Client Services, Commercial and Creative Operations rely on for briefs, pitches and delivery
- Foster a collaborative, positive and solutions-oriented team culture through strong communication, approachability and leadership by example
- Ensure quality, profitability and operational rigour across the portfolio, managing campaigns through Waves
Our take
Influencer is a technology platform that simplifies influencer marketing for both advertisers and creators. Connecting global brands with a network of vetted macro and micro creators, ensuring authenticity, quality, and creativity.
Once a connection is made, brands collaborate with creators to promote their products organically through creative content. Alongside this, the platform also provides brands with in-depth analytics on both the creators and campaign performance.
As an Official Global Marketing Partner with Meta, TikTok, YouTube, Twitch and Snapchat, Influencer has delivered award-winning campaigns for global brands like Xbox, NatWest, Amazon, Coca-Cola, Google, ASOS, and Spotify. With the growing shift towards influencer marketing, the company is poised to capitalize on this trend and extend its global reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (1 round)
Sep 2019
$3.7m
SERIES A
Total funding: $3.7m
Company benefits
- Private Healthcare: We've got you covered for a range of healthcare needs
- Enhance Parental Leave: We support our people with big life changes
- Employee Assistance Programme (EAP): We provide confidential counselling for our people as well as financial and legal support
- Hybrid Working Model: We understand that your best work doesn't need to be in our offices. That's why we offer our people the option to work from home for two days a week
- Enhanced Annual Leave/Paid Time Off: So you can enjoy more time on personal interests and with family
- Flex National Holidays: We have a globally diverse team, so you have the choice of swapping national holidays to align with those that matter to you
- End of Year Closure: Enjoy our gift to you with paid time off at the end of the year, in addition to your annual leave
- Flexible Working: Start and finish times that can be flexed to support you
- Work from Anywhere Policy: Enjoy the freedom to work from where you want
- Dog Friendly Office: Your four-legged friends are always welcome in our office
- Influencer Tenure Programme: We appreciate the loyalty of our people by offering rewards based on the time spent working with us
- Regular Team Socials, Summer & End of Year Parties: To celebrate our success and all the amazing work our people do to achieve these
- Recognition Platform: A space for our people to celebrate each other and award points that can be converted to discounted purchases and experiences
- Learning & Development Budget: Development training to support all of our people to feel confident in their growth at any stage of their career
Company HQ
Soho, London, UK
Leadership
Ben Jeffries
(Co-Founder & CEO)Award winning Entrepreneur, Co-Founder of Breeze Clothing.
Caspar Lee
(Co-Founder)Investor and Youtuber. Co-Founder of MVE and Creator Ventures.
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