Senior Product Manager, Vida Health

• The ideal candidate is a strong executor who can drive results in the current product while thinking strategically about where the experience needs to go next
• Bachelor’s degree required
• 5+ years of product management experience, with at least 3 years shipping consumer or patient-facing digital products
• Proven track record improving engagement, retention, or activation metrics in a mobile or web product
• Strong analytical skills: comfortable with SQL, product analytics tools (Looker, PostHog, Amplitude or similar), and A/B testing frameworks
• Experience running the full product lifecycle: discovery, scoping, shipping, measuring, iterating
• Excellent cross-functional communication: able to work effectively with engineering, design, clinical, and business stakeholders
• Comfortable operating in a fast-moving, ambiguous environment with shifting priorities
• Clear, concise writer who can turn complexity into actionable product artifacts

Desirable

• Vida Health is seeking a Senior Product Manager, Member Experience to own the day-to-day execution and ongoing improvement of our member-facing product
• You'll drive engagement, retention, and health outcomes for hundreds of thousands of members across Vida's clinical and behavioral programs
• This role sits within Vida's Member Experience team, which owns the full consumer journey — from onboarding through long-term engagement and retention
• Reporting to the Director, Member Experience, you'll partner closely with engineering, design, data science, and clinical teams to ship high-impact product improvements, while also helping lay the groundwork for Vida's next-generation personalized experience
• This is a high-autonomy IC role. You'll balance near-term execution — improving core features, running experiments, reducing friction — with contributing to longer-term Vida 2.0 vision work
• Own the member experience product backlog and support roadmap development: prioritize, scope, ship, and measure improvements to the core product (home screen, logging, goal setting, content, care team interactions)
• Drive A/B testing and rapid experimentation to improve engagement, activation, and retention metrics
• Manage bug triage and quality for the member experience; ensure a reliable, performant product
• Partner with engineering and design to maintain product velocity, unblock delivery, and manage technical tradeoffs
• Translate client requests and stakeholder input into well-scoped product work without compromising member experience quality
• Own member experience metrics, including engagement, retention, churn, activation rate, and NPS
• Build, maintain, and report on dashboards in Looker and PostHog; establish regular data review cadence and ensure learnings are socialized
• Analyze user behavior to identify friction points, drop-off patterns, and opportunities for improvement
• Design and interpret experiments; bring data-informed recommendations to product and leadership forums
• Work closely with design to develop and iterate on UX improvements and ensure member-first thinking in all product decisions
• Partner with clinical teams to ensure product changes support care delivery, medication management, and coaching workflows
• Collaborate with other PMs to ensure seamless handoff from enrollment into the core experience
• Coordinate with marketing to improve re-engagement and lifecycle messaging
• Socialize updates and learnings clearly and consistently with cross-functional partners across the organization
• Contribute to the Vida 2.0 vision by surfacing insights from current product performance, member feedback, and competitive analysis
• Help stand up user research infrastructure: recruit participants, support moderated testing, synthesize findings
• Support concept validation and prototype testing for next-generation member experiences
• Additional responsibilities as needed