Customer Growth Executive, Infobip
$90-120k
Full-stack communications platform as a service
Be an early applicant
Full-stack communications platform as a service
1001+ employees
Be an early applicant
$90-120k
1001+ employees
Company mission
To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.
Role
Who you are
- Industry experience highly preferred, understanding of Voice, SaaS and CPaaS solutions
- Prior experience working with Revenue Assurance, Purchasing, and technical teams
- Full cycle sales experience
- Strong experience in Account Management - building and maintaining relationships
- Product knowledge and/or knowledge of our competitors
- Ability to interact with all levels of the organization
- Team player with strong interpersonal /communication skills
What the job involves
- As a Customer Growth Executive, you’ll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients
- You’re accountable for coordinating activities with internal cross-functional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities
- Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy & roadmap, help position against competitors)
- Serve as a focal point for customers when it comes to meeting customer’s business and technical expectations (e.g., technical escalations, services/product adoption, communicate customer feedback and ideas to the Product team). Coordinate different teams to best serve the customers
- Understand client’s structure and processes around choosing/implementing new solutions
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions, revenue, gross profit, other values related to type, services used and customer size, cross-sell & up-sell activities of products/services, managing RFPs, price negotiations)
- In cooperation with additional departments, ensure successful client account set-up / collaborate with Platform Operations teams to arrange setup, enabling client activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)
- In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involved in ensuring financial collections and netting)
- Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP
- Identifying and pursuing opportunity for any new sale (traffic, destination, service, product)
- Have excellent knowledge on how to use Infobip internal tools to monitor and troubleshoot customer traffic
- Coordinate internal teams to promptly fulfill customer's requirements (Customer Support, Solution Engineering, Platform Operations, Business Analytics, Procurement, etc.)
- Set and drive regular meetings with internal stakeholders to ensure customer goals are met
- Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to internal stakeholders
- Participate in continuing education sessions
- Mentor and onboard other team members and newcomers
- Have excellent knowledge of Infobip products, platform, and market
- Always be up to date with overview of business, competition, and latest industry trends
Our take
The increasingly digital nature of how businesses connect with their customers brings new opportunities. Each customer touchpoint is an opportunity to augment and analyse user interactions with newfound precision.
Infobip helps companies take on this gargantuan task with a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualised interactions over customers’ preferred channels.
The company prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.
The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges in the space like customer onboarding and real-time assistance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$200m
SERIES A
Total funding: $200m
Company benefits
- Maternity & Paternity Leave
- Work from home opportunities
- Health insurance
- Employee stock option plan
Company values
- Results
- Team spirit
- Passion
- Creativity
- Courage and integrity
- Positive attitude
- Individual excellence
Articles
Leadership
Izabel Jelenic
(CTO)Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.
Roberto Kutic
(COO)Previously worked at Uljanik Strojogradnja for 12 years, holding various positions such as Project and Design Leader and Management Board Member.
Silvio Kutic
(CEO)Studied Engineering at University of Zagreb.
Salary benchmarks
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