Customer Success Manager, EVA.AI

Salary not provided

Junior and Mid level

London

More information about location

HR process automation and conversational AI

Be an early applicant

HR process automation and conversational AI

21-100 employees

B2BArtificial IntelligenceMachine LearningSaaSAutomation

Be an early applicant

Salary not provided

Junior and Mid level

London

More information about location

21-100 employees

B2BArtificial IntelligenceMachine LearningSaaSAutomation

Company mission

AI-powered platform designed to create extraordinary HR experiences and achieve unparalleled efficiency and effectiveness in HR and workforce-related processes.

Job

Company

Role

Who you are

✨ Has experience working in small, fast-paced teams
✨ Ideally, has previous experience in the SaaS tech industry (a definite plus!)
✨ Embraces a customer-centric approach that prioritizes client satisfaction
✨ Possesses strong project planning and management skills

What the job involves

We’re searching for a skilled and passionate Customer Success Manager to join our team and play a crucial role in driving our clients' success to new heights
If you thrive on building strong relationships, supporting clients in the SaaS tech industry, and making a real impact, keep reading
🏰 Deliver exceptional customer support
🤝 Foster and develop valuable relationships with our VIP clients, ensuring their satisfaction and driving adoption, retention, and expansion of our services
💰 Identify opportunities for upselling our software products and services through regular customer reviews
️ Act as the go-to person for escalated issues that require special attention beyond the capabilities of our Client/Project Management team
🤖 Collaborate with other teams to meet customer needs, monitor success metrics, and suggest improvements when necessary
🏫 Create and organize training resources, such as online courses, webinars, and workshops, to empower our clients and enhance their EVA experience
📣 Advocate for our customers within EVA, effectively communicating their needs and requirements to our Product and Business Analysis teams
Keep in mind this is a remote position

Salary benchmarks

Our take

Large and growing companies require massive HR manpower to attract, detect and recruit suitable employees. EVA.AI is paving the way for the next generation of recruitment software, utilising AI-driven solutions to optimise workforce strategies and recruitment workflows.

Standing for Employment Velocity AI Agent, EVA is a conversational AI that engages potential candidates for a company, improving the user experience through informative and human-like interactions. This candidate management system takes the pressure off HR teams across the hiring, onboarding, development and support process, collecting candidate data on skills, interests and availability, ensuring that both the recruitment and hiring team are fully informed throughout the recruitment pipeline. Pair this with EVA’s talent database, and recruiters have a one-stop shop for the talent acquisition process.

The results speak for themselves. EVA cites £2.8 million in job ops savings and 90% in time savings and improvements in hire quality. Its matching of efficiency and the personal touch of its AI agents, suggests that EVA has a bright future ahead of it.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company benefits

Base Salary: Based on experience and location
On-Target Earnings (OTE): Based on EVA.ai scheme
Benefits: These will be discussed, including healthcare, pension contributions, professional development budget, and fully remote work options

Company HQ

Westminster, London, UK

Leadership

Benjamin Kaminsky

(Founder & CEO)

Previously Founder & CEO at Luckylink, Founder & Managing Director at Konsultancy, was the Head of Semantic & Business Intelligence at CARMA International and a Correspondent at United Press International.

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