Go-To-Market Enablement Manager, Braze
Customer engagement platform
Posted today
Customer engagement platform
1001+ employees
Posted today
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- 5+ years combined experience in Sales/ GTM Enablement, Customer Success and/ or GTM readiness, Productivity, or Sales Operations.
- Subject matter expertise in sales processes, tools, methodologies, and techniques
- Strong communication, facilitation and influence skills
- Exceptional relationship management skills with senior stakeholders
- Strong collaboration and problem-solving skills
- Confidence when presenting in front of large groups
- Proven track record of producing and hosting enablement events, leading advanced sales training driving adoption of best practices, and measuring the impact of productivity programs at scale
- Flexibility and ability to pivot to new demands with a high sense of urgency
- Demonstrated leadership in delivering results with large-scale, cross-functional teams
- Experience working with Learning Management Systems and other related systems and processes
- Ability to conduct analyses, translate results to digestible communications, including messages and presentations
- Light travel
- Business fluent English. Additional languages are an advantage
What the job involves
- Braze is a fast-paced, growth-oriented company, and to sustain this peak performance, our go-to-market teams must be highly productive
- As GTM Enablement Manager, you will be a critical part of our go-to-market new hires’ early days at Braze and help set them up for long-term success in their roles
- Schedule and lead live onboarding workshops and certifications for new hires, ensuring the delivery aligns with business needs and expectations
- Administer and grade assignments and certification assessments promptly, ensuring consistent standards and providing high-quality feedback
- Manage the end-to-end logistics for the onboarding program, including coordination with Subject Matter Experts (SMEs) for specialized content presentations
- Coordinate and handle multiple global onboarding cohorts across different time zones, ensuring smooth execution and alignment of content delivery
- Maintain and update training materials in both live workshops and within the eLearning platform (Seismic Learning) to ensure accuracy and relevance
- Redesign or create new onboarding content in collaboration with SMEs, ensuring materials reflect current business processes, tools, and strategies
- Ensure continuous improvement of content to meet evolving business needs
- Actively engage with new hires, monitor their progress, and provide follow-up communications to ensure they remain on track and engaged with the program
- Provide regular feedback on onboarding program performance to the broader enablement team, identifying opportunities for enhancement and continuous improvement
- Keep hiring managers updated on new hires’ progress to ensure they can provide additional support during the onboarding journey
- Track onboarding KPIs to measure the effectiveness and impact of the Onboarding Program using both qualitative and quantitative data
- Leverage data insights from new hires’ performance and feedback to optimize onboarding experiences
- Ensure alignment between the Onboarding Programs and Business Goals, identifying and prioritizing areas for support or improvement
- Work closely with the Enablement & Productivity team to integrate the latest enablement content into the onboarding program, where appropriate
- Partner with SMEs and other teams across the organization to ensure alignment between onboarding content and the latest processes, tools, and business strategies
- Participate in broader team initiatives, such as sales kick-offs or other larger training events, to provide support and deliver relevant content where appropriate
Salary benchmarks
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt its placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
42% female employees
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too
- Learning & Development: We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement
- Remote Availability: Braze fosters an environment that harmonizes the needs of the business and the needs of its employees
- Global Presence: Our global presence—10 cities and growing—provides opportunities to work and connect with top talent around the world
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Diversity, Equity & Inclusion at Braze
- Developing robust methods to track and measure representation data across different intersectionalities
- Expanding our presence at affinity events, including conferences, meet-ups and in-house gatherings
- Enhancing our manager training program to incorporate DEI-specific training within the curriculum
- Integrating DEI concepts into existing training, including new hire onboarding
- Launched a company-wide mentorship initiative, which aims to cultivate a richer employee experience and foster a sense of community throughout our workforce
- Enhancing recruiting efforts and manager training to embed inclusivity in our business processes
- Supporting 10 employee resource groups (ERGs) that represent diverse affinity groups and interests
- Organized the ERG Lead Summit, which facilitates the exchange of experiences, insights, and best practices among ERG Leaders
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