Senior UX Researcher, Rocket Money
Personal Financial Management
$130-170k
+ Bonus
Smart financial management and spending analysis app
Be an early applicant
Smart financial management and spending analysis app
201-500 employees
Be an early applicant
$130-170k
+ Bonus
201-500 employees
Company mission
To empower people to live their best financial lives.
Role
Who you are
- This role requires a strong research skillset, a focus on collaboration, and above all, customer-obsession
- 7+ years of client or vendor-side research experience
- Experience with all phases of the research process including scoping, designing, recruiting, fielding, analysis, and iteration
- Ability to manage research projects end-to-end with limited oversight
- Comfortable moderating qualitative research conversations (e.g. individual interviews, concept and usability tests)
- Comfortable writing, programming, fielding, and analyzing online surveys through hosting sites such as Qualtrics or SurveyMonkey
- Experience with remote testing tools (e.g. UserTesting, Maze)
- Strong communication skills with the ability to formulate specific, answerable, and practical questions
- Excellent interpersonal skills with desire to be a strategic partner in business decisions
- Openness to experimenting new tools, methodologies, or ways of working that could make us more effective and efficient
- A positive, team player mentality
What the job involves
- We are looking for a Senior UX Researcher focused on our Personal Financial Management (PFM) group to join us in building Rocket Money
- You will be responsible for conducting in-house qualitative and quantitative research to help a diverse set of cross-functional stakeholders better understand the “why” behind people’s financial systems and behaviors
- This role will champion the user perspective on some of our highest visibility features including budgets, spending/transaction insights, credit score monitoring, and net worth
- Work closely with cross-functional stakeholders such as product managers, designers, data analysts, and engineers to identify and prioritize key research questions
- Design and execute end-to-end primary research on questions relating to our core personal financial management features
- Utilize a wide variety of both qualitative and quantitative methods (e.g., surveys, user interviews, usability testing, co-creation etc.)
- Synthesize research findings into actionable recommendations and deliver them to various audiences across the company
- Develop a deep understanding of Rocket Money’s business model, market, product, and users
- Evangelize a culture of research within the company
Our take
Managing finances has become increasingly difficult in the last couple of decades, despite access to online banking and other financial apps. The mass of subscriptions, standing orders and utility bills the average American is subject to ultimately makes it difficult to assess and manage their finances within one place.
Rocket Money (formerly Truebill) provides a mobile application that includes a variety of tools that aim to simplify financial management. Tools include an automatic subscription tracker which aims to increase transparency and simplicity for canceling unwanted subscriptions, in addition to monthly spending analytics and budgeting plans.
Whilst there seems to be an app for just about every form of financial management, Rocket Money has taken much-needed action by unifying everything into a single app. Whilst the company initially focused on financial management tools, it's now branched out to more direct financial tools such as utility bill comparison services, autopilot saving and paycheque advance loans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$45m
SERIES D
Nov 2020
$17m
SERIES C
Total funding: $84m
Company benefits
- Health, Dental & Vision Plans
- Competitive Pay
- Matching 401k
- Unlimited PTO
- Lunch daily
- Snacks & Coffee
- Commuter benefits
Company values
- Focus on members - We are in this to delight our members. We maintain constant communication to understand their needs and wants
- Take ownership - We are passionate and proactive. We take ownership and prioritize the long term, not just our team or task
- Get stuff done - Time and resources are a constraint. We can only win if we are faster, more effective, and more agile than others
- Prioritize data - We are humble about our opinions and use data across our teams to make better decisions. We have deep respect for the security & privacy of members
- Enjoy the journey - We believe we can do our best work by supporting each other and seeking together to make our work engaging, fun, and enjoyable
- Support personal growth - We are committed to using our experience at work to support our own and each other’s personal growth journeys
Company HQ
Downtown Silver Spring, Silver Spring, MD
Articles
Leadership
Haroon Mokhtarzada
(CEO & Chairman)They worked as CEO of Webs for 10 years, while studying at Harvard Law School, before working as VP at Vistaprint. They left this role in 2016 having co-founded Truebill (which later became Rocket Money) in November 2015.
Yahya Mokhtarzada
(CRO)Having studied at the University of Maryland, they worked in Business Development for Webs.com, SGN, appssavvy, and Nanigans for a combined 9 years. In November 2015 they co-founded Truebill.
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