Senior Sales Compensation Analyst, Twilio

• You are right for this role if you are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions
• You are also skilled at data interpretation, value intellectual honesty and data integrity, experienced in presenting data-driven insights, and drive clarity for our leaders
• You’re experienced in direct and empathetic communication and have the ability to push back respectfully while wearing the shoes of our sales team
• 4+ years of experience in Sales Compensation in Software / Technology industry
• Strong analytical skills in Excel and ability to learn data visualization tools like Tableau
• Experience using Xactly or other Sales Incentive management programs
• Process oriented: capable of developing high level analysis of data integrity issues
• Intimate understanding of sales incentive programs
• Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively

Desirable

• Twilio is looking for a Senior Analyst to join our Sales Compensation team, reporting to our Revenue Operations group within our Communications BU
• In this role you will act as a trusted advisor in a customer service capacity for our Sales Organization
• You will provide insight into performance results, assist with project management of our Sales Compensation program, policies and Annual Planning process with stakeholders
• As a team member you will directly contribute to resolving complex compensation cases and using your communication skills to resolve disputes
• You will develop an intimate understanding of our Sales Incentive plans and policies and build strong partnerships with sales leaders and managers to address their needs and concerns
• In addition, you will ensure employee data and the resulting sales compensation payments are accurate by partnering with the Compensation processing team via improved audit processes
• This role is critical in providing tailored support and enhanced engagement to our Sales teams to motivate them to succeed
• Develop relationships with sellers and be the first point of contact to address Compensation questions and concerns from the Sales Organization
• Possess an intimate understanding of our sales incentive programs, systems, and policies
• Articulate complex calculations or concepts into easily digestible explanations, provide incentive statement and reporting enablement, and resolve escalations
• Analyze sales performance results and key compensation metrics by crafting executive presentations for company leadership and stakeholders
• Gather and manage quotas, employee, and hierarchy data from cross-functional teams to ensure Xactly admin teams deliver accurate compensation payments
• Project manage various aspects of new Compensation Plan launches and Xactly UAT to ensure successful implementation and roll out to the field

• Applications for this role are intended to be accepted until July 15, 2025, but may change based on business needs