Head of Project Delivery, 60 Decibels
£90-115k
Plus a 15% performance bonus
Global impact measurement company
Be an early applicant
Global impact measurement company
501-1000 employees
Be an early applicant
£90-115k
Plus a 15% performance bonus
501-1000 employees
Company mission
To help enterprises, corporations, and impact investors measure the social impact of their programs and investments.
Role
Who you are
- 10–15+ years of experience in professional services, consulting operations, or delivery management
- A proven track record of driving team utilization, delivery consistency, and operational performance
- Strong analytical and financial skills; confident using KPIs and forecasts to guide decisions
- Experience leading or supporting distributed, global teams
- Excellent communication and collaboration skills—able to work across all levels of the organization
- A growth mindset: open to evolving responsibilities and potentially leading the function long-term
Desirable
- Experience in research, survey, or impact measurement services
- PMP, Lean Six Sigma, or other process improvement certifications
- Experience scaling services in mission-driven or high-growth environments
- Experience working across multiple countries and employment contexts
What the job involves
- Backed by $8.8M in Series A funding, 60 Decibels is at the forefront of transforming how impact is measured and understood, and is entering its next phase of growth. As Head of Project Delivery, you'll help us get there
- Our Professional Services team is at the heart of how we deliver on that promise—bringing timely, scalable, and high-quality insights to our clients around the world, with a strong focus on communities in the global South
- We’re looking for a seasoned operational leader to drive utilization, efficiency, and consistency across our delivery team to position us for greater predictability and profitability in our global, operationally complex market research & insights business
- As a senior leader on the team, you’ll report directly to the COO and work closely across Service Delivery leadership, Finance, and the Executive Team
- Lead resource planning, staffing, and project allocation to optimize team utilization
- Build and implement a new, improved end to end system to track delivery KPIs like efficiency, on-time performance, and profitability
- Ensure we consistently deliver high-quality work, on time and within scope
- Implement and maintain scalable, repeatable service delivery methodologies
- Identify gaps in workflows and drive continuous improvement across teams
- Champion the use of tools and dashboards that support data-informed decisions
- Partner with Finance to forecast and monitor revenue, margins, and capacity planning
- Track contract profitability and help refine pricing and scoping practices
- Use financial insights to inform operational decisions and long-term growth strategy
- Work closely with Delivery, Finance, and Executive teams to align priorities and resources
- Partner with client-facing teams to ensure smooth transitions from sales to execution
- Support team growth through coaching, mentoring, and leadership development
- Shape the future of the Professional Services function as we grow globally
- For senior candidates, there is a potential pathway to lead the function fully over time
- Work on meaningful challenges with global impact
- Join a curious, mission-aligned, and genuinely kind team
- Lead a strategic function with the trust and support of leadership
- Be part of building a company where people love to work—and grow
- Location: The Head of Project Delivery will be based in our London office
Salary benchmarks
Our take
60 Decibels is a tech-powered impact measurement company making it easy to listen to the people who matter most - underserved customers, employees, and producers around the globe. By doing this it is allowing organizations to get a better understanding when it comes to the impact of their programs and investments.
Having developed a survey tool called Lean DataSM, 60 Decibels is taking a unique approach to measuring impact, with the tool designed to be fast, low-cost, and user-friendly. With a customer feedback approach to measuring impact, 60 Decibels is utilizing a network of over 750 researchers in more than 50 countries alongside its Lean DataSM tool to collect feedback directly from the people who are meant to be benefiting from programs and investments.
60 Decibels has worked with a range of clients, including impact investors, foundations, nonprofits, and social enterprises, in order to give a voice to their customers. Because of the company's unique approach to impact measurements, it has seen substantial growth since its inception, and going forward it is committed to accelerating its services.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Midtown East, New York, NY
Leadership
Sasha Dichter
(Co-Founder & CEO)Previously worked as an Associate/Consultant at Booz Allen Hamilton, a Senior Program Manager at IBM and a Global Manager at GE Money.
Tom Adams
(Co-Founder & CSO)Previously worked as an Economic Advisor at the Government Equalities office, a Country Economist/Head of Private Sector Development and Climate Change Team at the Foreign Commonwealth and Development Office and as a Chief Impact Officer at Acumen.
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