Lead Product Designer, Salesforce

• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or related fields (or equivalent experience)
• Proven experience as a UX designer, with a strong portfolio showcasing web and/or mobile application designs, ideally within enterprise software or SaaS products
• 10+ years of experience as a Lead UX Designer or equivalent role
• Expertise in user-centered design processes, systems thinking, and creating workflows for complex enterprise platforms
• Proficiency in tools like Figma and a readiness to adopt emerging design technologies
• Experience designing interactions for AI-powered platforms, especially tools for creating or managing AI agents
• Ability to thrive in fast-paced, collaborative, and agile environments while delivering on tight deadlines
• A commitment to accessibility and ethical design, ensuring products serve a global, diverse audience
• Experience designing scalable systems, not just isolated features

Desirable

• As a Lead Product /UX Designer for Salesforce Products, you will play a crucial role in creating intuitive and delightful user experiences for our suite of products
• You will collaborate with cross-functional teams, including product managers, engineers, and fellow designers, to shape the user interface and overall user experience
• Your primary responsibility will be to understand user needs, conduct user research, and translate insights into innovative design solutions that align with Salesforce's design principles and business objectives
• Through your expertise in UX design, you will drive the development of user-centred designs that enhance customer satisfaction and increase product adoption
• Join the Agentforce UX Platform team at Salesforce, where we are redefining how enterprises craft, deploy, and manage AI agents
• As a Product/UX Designer, you will play a pivotal role in shaping user-centric experiences for the Agentforce platform, enabling organizations to build AI agents that drive efficiency, innovation, and business outcomes
• Whether it’s customer service agents, sales assistants, or AI agents for operations and beyond, you’ll design solutions that empower users to create and manage intelligent agents with ease and precision
• This is a unique opportunity to blend human-centered design with cutting-edge AI technologies to solve complex enterprise challenges
• Collaborating closely with cross-functional teams—product managers, engineers, and fellow designers—you will contribute to the vision and execution of tools that make AI accessible and impactful for businesses around the world
• Shape AI agent creation workflows: Design intuitive tools and experiences for creating, deploying, and managing a wide variety of AI agents tailored to enterprise needs
• Collaborate across disciplines: Partner with product owners, engineers, and user researchers to craft cohesive, scalable solutions that align with Salesforce’s design principles
• Bridge human and AI experiences: Design seamless interactions that allow human users to effectively collaborate with, monitor, and guide AI agents
• Create scalable design systems: Extend Salesforce’s design systems to support the unique needs of AI agent management and deployment
• Advocate for trusted and ethical AI: Ensure that the designs promote transparency, fairness, and accountability in the creation and deployment of AI agents. Collaborate with cross-functional teams to embed ethical principles in workflows and educate users on responsible AI practices
• Advocate for inclusivity and accessibility: Ensure designs are inclusive, accessible, and meet the needs of diverse global users
• Drive innovation: Contribute to the vision for Agentforce by designing tools that simplify complex AI workflows while unlocking powerful capabilities for enterprise users
• Mentor and inspire: Support team members in delivering high-quality design outcomes while fostering a culture of collaboration and growth