Senior IT Systems Administrator, Two Chairs
$130-170k
+ Equity
More information about location
In-house therapy, tailored to you
Open for applications
In-house therapy, tailored to you
501-1000 employees
Open for applications
$130-170k
+ Equity
More information about location
501-1000 employees
Company mission
To make mental healthcare more personal, customized, and effective.
Role
Who you are
- Committed to delivering exceptional quality work
- Passionate about mental health
- Low ego and outcome-oriented
- Deeply empathetic
- Pragmatic
- Serve as a strong mentor and collaborator with teammates
- 5+ years of experience as a System Administrator or in a similar role
- Hands-on experience administering and managing MDM solutions for both Windows and macOS environments
- Proficient in using Identity and Access Management (IAM) tools like Okta and Google Workspace
- Proven ability to automate complex and repetitive tasks using infrastructure as code and Google workspace Workflows, Bettercloud and other platforms
- Hands-on experience in managing and optimizing Google Workspace environments, including user administration, security, and automation, to support organizational scalability and efficiency
- Knowledge of federation protocols such as SAML, OAuth, OpenID Connect and the ability to implement federated identity solutions
- Knowledge of network infrastructure fundamentals, including TCP/IP, DNS, DHCP, and VLANs, with the ability to troubleshoot and maintain network performance using advanced tools
- Experience configuring and troubleshooting DLP
- Experience configuring context aware access
- Experience with scripting and automation: Python or Powershell and Terraform as Bonus
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Strong analytical and troubleshooting skills
- Ability to work independently and manage one’s time effectively
- Excellent interpersonal and teamwork skills, with the ability to communicate complex information to non-technical colleagues
- Knowledge of HIPAA and GCP regulations, preferred
- Experience in a start-up environment
What the job involves
- The Senior IT Systems Administrator is critical to the success of the service level of IT at Two Chairs
- In this role, you will be responsible for overseeing all aspects of our information technology infrastructure, the day-to-day support of our clinicians and our HQ end-users, developing and implementing IT strategies, ensuring network security, and managing essential software applications
- You will serve as the go-to expert, providing technical support to Two Chairs employees and collaborating with cross-functional teams and clinical, to ensure that IT initiatives are aligned with our business goals
- Design and implement Identity Management architecture solutions that meet business needs and integrate with existing system architectures
- Manage SAML and OAuth integrations for single sign-on (SSO) capabilities across the organization
- Perform routine audits of systems and software, applying patches and updates as required
- Maintain the company’s IT infrastructure, including Wi-Fi, VPN, cisco devices and security protocols
- Manage Two Chairs’ domains and sub-domains in Cloudflare
- Manage, review and implement new DNS records in cloudflare
- Track third party who are sending emails to Two Chairs via DMARC management
- Act as point of contact for all IT-related inquiries and troubleshooting for Clinicians and HQ
- Oversee IT onboarding and offboarding processes, including account creation, permissions setup, and equipment provisioning/retrieval
- Manage company laptops, mobile devices, and other equipment, including tracking, maintenance, and troubleshooting
- Administer user access to various tools and systems such as Google Workspace, Rippling, Zoom, Slack, and other platforms. Ensure proper permissions are granted and updated as needed
- Work with compliance, security and legal to develop and monitor IT and information security policies and platforms to ensure compliance and data security
- Coordinate with external vendors for services like IT security, managed IT services, or other support as needed
- Troubleshooting & Support: Provide technical support for hardware and software issues across the organization
- Tool & System Optimization: Continuously assess and improve the efficiency of our IT tools and systems, making recommendations for enhancements when necessary
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment will be used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company benefits
- Comprehensive medical, vision, and dental for you and your family
- 401(k) plan
- Long Term Disability
- Basic Life Insurance
- Flexible Spending Accounts, including a $500 company contribution each year for your health
- Commuter Benefits
- Ample PTO, including a week long company winter holiday closure
- Paid parental leave
Company values
- In it together
- Center the client
- Embrace differences
- Act and adapt
- Raise the bar
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Alex Katz
(CEO & Founder)Having spent 2 years at McKinsey, they worked for Palantir for a further 2 years. They left their Enterprise Lead role in April 2016 to found Two Chairs 2 months later.
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