CRM Executive, Not On The High Street
£28-32k
Junior and Mid level
London
The home of small brand magic
Posted today
The home of small brand magic
21-100 employees
B2CMarketplaceFoodFashionInterior designFurnitureHome improvementWeddingseCommerce
Posted today
£28-32k
Junior and Mid level
London
21-100 employees
B2CMarketplaceFoodFashionInterior designFurnitureHome improvementWeddingseCommerce
Company mission
Making small businesses the future, adding passion and purpose to the world.
Role
Who you are
- Experience in a CRM role
- Experienced in developing and optimising campaigns
- Experience using email service providers and deliverability tools
- Confident and experienced in campaign development including all phases of briefing, building and reporting
- Strong analytical and reporting skills with a metrics-driven marketing mind
- Awareness and knowledge of digital marketing channels that traditionally sit outside of the CRM remit
- Understanding of email best practices
- Full proficiency using Microsoft Office
- Keen interest in understanding shopper behaviour and journeys
- Organised and able to manage multiple tasks and stakeholders ensuring deadlines are met in the most efficient and effective way
- Ability to work collaboratively around the business, naturally good at building relationships
- Customer focused, always putting the customer first when making decisions
- Ability to adapt and work within a fast paced retail environment
- Results orientated; decisive and able to confidently make day to day decisions
- Exceptional eye for detail with strong organisational and prioritisation skills
- A passion for CRM. Up to date on the industry, digital platforms, and changes as they roll out
- Proactive and independent; questioning the status quo, constantly looking to use their initiative and improve CRM capabilities, suggesting new ideas and technologies
- Natural people person who can build great relationships with other teams
What the job involves
- The NOTHs CRM Executive will play a key role in getting our CRM campaigns over the line and delivered to our customers
- This role will report directly to the Retention Strategy Manager with a range of operational responsibilities. From the scheduling, coordination across departments all the way to delivery, this role will manage the end-to-end production of CRM communications
- Being data driven and commercially minded, this role will support the Senior CRM Executive and Retention Strategy Manager with customer segmentation, life cycle journeys and analytics. We are looking for a motivated and organised team player who can represent CRM within the business
- Support the Retention Strategy Manager and Senior CRM Executive with campaign operations, predominantly for email, push notifications and other channels as required
- Managing the end to end process of broadcast email and push campaigns - briefing, building, testing and scheduling. Delivering campaigns to the agreed deadlines
- Using data and analytics to find optimisations with CRM communications specifically at different lifecycle stages
- Reviewing our deliverability platform and sharing insights or actions with the CRM team
- Support the Senior CRM Executive with segmentation and automated journey management
- Brief campaigns and liaise with product/creative teams to support the planning and creation of our content
- Liaise with other departments that contribute to campaign creation, from start to finish (Curation, Commercial, Copy, Creative, Brand)
- Segment and target the database to ensure content is relevant to the recipients
- Champion good platform housekeeping plus a good knowledge of email/push best practice
- Monitor competitor activity and summarise key trends and developments for the wider team
- Delivering insights to senior stakeholders, creating clear commentary utilising data
- Supporting the management of budget processes; PO raising
- Having complete and thorough understanding of the customer lifecycle
- Executing A/B testing in our broadcast communications and presenting results back to the wider team
Application process
- Our recruitment processes are fully remote, taking advantage of the wonders of modern-day technology
Salary benchmarks
Our take
Notonthehighstreet have found a niche within eCommerce, providing a curated online platform for small businesses.
They currently have 5,000 small businesses selling their unique products on the platform and their business model is similar to Etsy.
Amazon are increasingly doubling down on their marketplace proposition and are powerful competition for Notonthehighstreet. However, their user base is one that values the uniqueness and curation they provide, so this should provide them with a competitive advantage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 5 rounds)
Aug 2016
$28.9m
SERIES E
Oct 2013
$13.3m
LATE VC
Total funding: $71.2m
Company benefits
- 33 days holiday – to make sure you are well rested and ready to give your absolute best, we offer 33 days holiday a year (including bank hols). Plus, there is the option to buy an additional 5 days holiday each year too. And, to top it off we also give an extra half day of holiday for every year of service!
- Private healthcare – keeping you in the best possible health is top of our list, that’s why we offer private medical insurance with Bupa and a cash plan with Healthshield which allows you to claim back money on your healthcare essentials e.g. dentist & opticians
- Pension plan – it’s never too early to start saving for your retirement and with our pension plan in place, it’s easy too! We offer a 4.5% matched contribution
- Life insurance – it’s never nice to think about, but in the very unlikely event of anything happening we’ll pay 4x your basic salary to a nominated person
- NOTHS discount – if you are anything like us, you’ll have an ever-growing wish list from the site. We give everyone who works here 20% off anything from the site (yes, that includes stuff that’s on sale!)
- Video therapy sessions through Spill, to support positive mental health
- Work from anywhere policy – work for up to 45 days of the year from anywhere in the world you don’t need to be in the office, so the world’s your oyster
- Family planning – we’ll support you through your pregnancy, adoption, IVF, or surrogacy journey - we offer 13 weeks at full pay 13 weeks at 50% followed by 13 weeks at statutory pay
- Do your bit for the planet and hire an electric vehicle with a salary sacrifice
Company values
- Stay Focused - We keep the main thing, the main thing. We prioritise, react to change and don’t get distracted
- Champion Team Spirit - We're playful and compassionate. We trust each other and raise each other up. All for one and one for all.
- Act Boldly - We have courage and conviction. We think big, dare to try and take risks
- Be speedy not perfect - We’re nimble, take ownership and move at a pace to achieve our goals. We act, then use learnings to refine
Leadership
Jessica Nesbitt
(CEO)After serving as Chief Growth Officer, Jessica stepped up to take the role of CEO, leading all of Not On The High Street’s commercial efforts.
Holly Tucker
(Co-Founder)Started 'Your Local Fair', a series of upmarket events, which sparked the idea for Not On The High Street. Received an MBE in 2013.
Sophie Cornish
(Co-Founder)Previously both a journalist and marketer. Received an MBE in 2013.
Diversity, Equity & Inclusion at Not On The High Street
- Diversity and Inclusion are really important to us at Not On The High Street. We celebrate difference and strive to make everyone feel welcome.
- As part of your application you’ll be asked to complete a demographic survey to help us learn more about who wants to work with us. It’s completely optional (but really appreciated) and it’s 100% anonymous. We’ll only use the information to help us figure out how to make our team even more inclusive and attract more brilliant people to join us, with the help of our cross-team Diversity Champions to drive progress
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