Partner Enablement Success Senior Manager, Salesforce
Travel up to 30%
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
Travel up to 30%
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Must have technical product knowledge & experience, Industry and enablement skills are a big plus
- Minimum Requirements
- PredictSpring product experience
- Willingness to travel up to 30%
- Commerce Cloud, Point of Sale or Retail product experience
- Demonstrated analytical, organizational, and project management skills, using relevant information to make timely decisions that affect cross-functional teams and have a substantial impact on investments and program effectiveness
- Strong tolerance for ambiguity; able to focus and implement in a changing environment; ability to make things happen
Desirable
- 5+ years’ experience in a customer or channel Technical role focused on regional SI’s or GSIs
- Enablement experience in technical product training
- Deep technical product knowledge to function as leader/advisor and deliver training to strategic global and regional partners
- Consistent track record in leading, building, and implementing enablement strategy and delivering technical hands-on enablement
- Executive presence and thought leader with strong enterprise software market experience and PaaS, SaaS, and or Cloud technology companies
- Salesforce Administrator Certification
What the job involves
- We are looking for an Enablement Success Sr Manager who will play a vital role in leading the development of implementation readiness enablement to grow the Salesforce ecosystem aligned to Retail Cloud (PredictSpring acquisition)
- This is a critical role to help partners get up to speed on gaining a deep understanding of the product implementation procedures to deliver projects that focus on customer success
- As an Enablement Success Sr Manager, you will lead the way in rapidly growing our partner ecosystem’s technical capacity and capabilities to support the tremendous growth of Retail Cloud
- They are accountable for developing and leading the execution of Industry/Product Partner Product Enablement Success programs
- As part of the Alliances & Channels organization at Salesforce, you will be part of a distributed team owning the development of partnerships with our Strategic Consulting Partners and Service Partners
- Prioritize, lead, develop, deliver, and maintain repeatable technical enablement content, hands-on configuration exercises, presentations, and programs to partner(s) teams
- These programs drive certification growth, implementation readiness, and customer success that should support Retail Cloud growth with a C360 lens when applicable both globally and in prioritized regions
- Equip partners to grow the depth of expertise by understanding specific use cases; build and deliver hands-on workshops to deepen product expertise
- Align with Product leaders to help launch and build readiness for New Product Introductions (NPI) and critical product updates (CPU)
- Work cross-functionally with stakeholders and business partners including but not limited to Product Management, OU leads, Marketing, CSG, other A&C teams, SMEs
- Build and structure programs that equip partners for delivery readiness, which focuses on best practices and guidance toward delivering successful projects with customers
- Update dashboards and other tracking tools that communicate to Executive Leadership the effectiveness of identified programs and investments
- Empower solution-implementing partners in the community via Partner Community User Groups, Slack Channels, and recurring events that highlight use cases and enablement details needed to grow practice proficiency
- Collaborate with product teams to host Partner Advisory Board (PAB) sessions to showcase product roadmaps, drive collaboration between partners and Salesforce, and gather feedback from partners that benefit product positioning and implementation
- Localize our capacity and capability offerings to meet the local regulations, culture, and business environment as needed
- This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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