Personal Assistant to CEO Business & Commercial Banking, Lloyds
£57.1-63.5k
+ Bonus & share schemes
Senior and Expert level
London
3+ days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
B2CB2BBanking
Be an early applicant
£57.1-63.5k
+ Bonus & share schemes
Senior and Expert level
London
3+ days a week in office
1001+ employees
B2CB2BBanking
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Demonstrable previous experience as a Personal Assistant providing dedicated support to a C-suite executive in a FTSE 100 company, or equivalent
- Proven experience of the full breadth of CEO-level support, including complex diary and inbox ownership, Board and executive governance, senior stakeholder engagement, executive travel and highly confidential matters
- Exceptional organisation, prioritisation and forward-planning skills, with the composure to manage ambiguity, frequent change and competing demands
- Outstanding written and verbal communication, with the credibility and confidence to engage Board members, senior executives, customers and external stakeholders
- Exceptional judgement, discretion and attention to detail when handling market-sensitive, personal and confidential information
- Advanced user of Microsoft 365, particularly Outlook
- Proficient with applications and tools for expense management, board papers, reporting etc
- Confident user of AI‑enabled productivity tools, with sound judgement and validation of outputs
- Ability to work from the London office a minimum of three days per week, attend more frequently when required, and travel flexibly across the UK, including at short notice
What the job involves
- This is a high-impact and highly visible opportunity for an exceptional Personal Assistant with proven experience supporting a C-suite executive
- Working in close partnership with the Chief Executive Officer (CEO), Business & Commercial Banking (BCB), you will enable the CEO to remain focused on the organisation’s most important strategic, commercial and leadership priorities
- Operating as a trusted extension of the CEO, you will exercise exceptional judgement, discretion and business awareness
- You will anticipate needs, protect strategic time, manage complex information flows and act as a credible gatekeeper with Board members, senior leaders, customers and external stakeholders
- Success requires composure, resilience and flexibility in a fast-paced environment, together with regular presence in London and UK-wide travel
- Diary, Inbox & Time Management:
- Own and optimise a complex, fast-moving CEO diary, aligning time to strategic priorities, anticipating dependencies and resolving conflicts with minimal escalation
- Own inbox and correspondence management, identifying priorities, drafting responses and progressing matters independently within agreed parameters
- Coordinate internal and external meetings, ensuring effective preparation, logistics and follow‑up
- Act as a trusted gatekeeper, balancing access with the CEO’s priorities and commitments
- Governance & Executive Meeting Support:
- Provide end-to-end administrative support for key leadership forums, including BCB Executive Team, and Extended Leadership Team (ELT) related sessions, Board interactions, strategic offsites and other high-profile engagements
- Working closely with the wider Executive Office, ensure meeting administration is handled with rigour, including agenda coordination, paper collation, version control, actions tracking and follow‑up
- Handle personal, commercially sensitive and confidential information with exceptional discretion, accuracy and professionalism
- Administrative & Operational Support:
- Deliver accurate, timely and compliant administrative support, including expenses, approvals, Workday tasks, holiday tracking and recruitment administration
- Arrange UK and overseas travel and accommodation, adjusting at short notice where required and ensuring policy and budget compliance
- Work closely with the wider Executive Office to support leadership meetings, offsites, events and visits, ensuring smooth end‑to‑end delivery
- Events, Engagement & UK‑wide Support:
- Provide flexible support across the UK, including travel to regional locations, to enable effective delivery of:
- Customer meetings and visits
- Colleague town halls and engagement sessions
- Regional and national conferences, events and external engagements
- Support logistics, preparation and on‑the‑day coordination for high‑profile engagements involving customers, colleagues and external stakeholders including government officials
- Business Knowledge & Proactive Support:
- Build and maintain a strong understanding of the business, its strategy, priorities and key stakeholders
- Act as a central point of contact for the BCB CEO’s office on diary, logistics and coordination matters
- Anticipate issues, spot risks and identify opportunities to improve administrative processes and ways of working
- Use of AI to Drive Productivity & Creativity:
- Proactively use approved AI‑enabled tools to improve productivity, quality and efficiency (e.g. diary optimisation, inbox triage, drafting, summarising and meeting preparation)
- Apply AI to reduce manual effort while maintaining accountability, judgement and accuracy across all outputs
- Demonstrate curiosity and creativity in how AI can enhance planning, communication and problem‑solving
- Stakeholder Management & Professionalism:
- Build strong, trusted relationships with senior leaders, peers, external contacts and the wider BCB CEO’s office
- Communicate clearly, confidently and professionally, handling sensitive matters with discretion and care
- Act as a role model for professional standards, behaviours and values
Application process
- End Date: September 28, 2026
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
Share this job
View 18 more jobs at Lloyds