Senior Customer Reliability Engineer, Arista
1-2 days a week in office
Data-driven networking platform
Be an early applicant
Data-driven networking platform
1001+ employees
Be an early applicant
1-2 days a week in office
1001+ employees
Company mission
To design, manufacture and deliver leading data-driven cloud networking solutions in an environmentally and socially sustainable manner.
Role
Who you are
- Success in this role requires a dual mindset
- You must be a skilled incident leader who can stabilize a crisis and a deliberate systems architect who can prevent the next one
- You must have a strong background in Site Reliability Engineering or a closely related DevOps function. You also have a strong command of Linux systems administration and possess an understanding of networking fundamentals (TCP/IP, DNS, routing)
- You must have experience working directly with external customers to solve difficult technical problems. Your communication must be clear, empathetic, and precise
- You need production experience with a major cloud provider, preferably AWS. You should be proficient in its core concepts and services (VPC, EC2, IAM, S3) and have experience building and managing infrastructure as code with tools like Terraform
- You will be responsible for both building and using our observability stack. This requires hands-on experience instrumenting applications and managing the telemetry pipelines for metrics, logs, and traces
- A core part of the role is then applying this data to debug complex production incidents, understand system behavior, and define SLOs
- You must be proficient in writing code to automate operational tasks. Expertise in a high-level language like Python or Go is required, as are strong shell scripting skills (e.g., Bash). We have a diverse tech stack including Python, Scala, C++, Haskell, Rust, PureScript, etc which requires experience with monitoring and debugging a complex system using system tools, command line utilities, networking debug tools, and filtering complex logs
- Proficiency with Kafka, Postgres, nginx, systemd, etc is a plus. We use this software extensively in the product in customer environments. Experience here is not required but it is a plus
- Proficiency in Nix and NixOS is a plus. We use Nix/NixOS extensively so knowing them helps, but they will not play a large role in your initial responsibilities. We'll train you on the job if you've never used Nix before
- Exposure to or proficiency in functional programming languages and paradigms is a plus
- We value functional programming-oriented principles (compositionality, immutability, etc). You are not required to know functional languages, but some exposure is a plus as is a willingness to learn but this is not a requirement
What the job involves
- This is not a traditional operations role. You will inherit a set of critical, manual, and hands-on operational responsibilities essential to our customers' success
- We need you to help lead the effort to systematically dismantle this operational burden through automation, tooling, and systems
- You will have a collaborative team of excellent engineers and a counterpart to you to work with on both the manual toil and the systems we need to engineer
- The short-term needs are: manual deployments, reactive troubleshooting, and on-call escalations
- But we need you to help us build a system where programmatic solutions have replaced human intervention
- You must have the pragmatism to manage the current reality and the systematic impatience to build its replacement
- You will work closely with our internal tools, platform, and product engineering teams to channel your direct operational knowledge into durable, long-term solutions
- Your work will follow a deliberate trajectory from reactive execution to proactive design
- Phase 1: Stabilize and Map (First 3-6 Months). You will embed with the team, taking ownership of the existing operational workload alongside the other customer SRE person covering the India time zone and product engineers. This includes customer deployments, upgrades, and incident response. Your initial goal is to achieve stability while mapping the landscape of our operational toil
- Phase 2: Automate and Influence (Months 6-18). Armed with your map of toil, you will begin to automate. You will write code, build tooling, and deploy declarative infrastructure to eliminate the most critical operational burdens. For larger projects, you will act as a primary stakeholder, providing clear requirements to our internal tooling and platform teams and ensuring their solutions meet the operational need. Your success will be measured by a demonstrable reduction in the overall support effort, fewer pages, support escalations, and manual tasks
- Phase 3: Architect and Evangelize (Year 2+). With the most acute operational pains addressed, your focus will shift to architectural concerns. You will define and implement Service Level Objectives (SLOs), influence the design of new products for operability, and help instill SRE principles throughout the engineering organization
Our take
Arista is a supplier of cloud networking solutions, addressing the needs of internet companies, cloud service providers, and enterprises. While the business is not tied to a crowd of large customers, companies are nonetheless attracted to its CloudVision Software - which has the potential to save them a significant amount of money.
The company's growth so far has led to it being seen as a rising star in the computer networking industry. It competes directly with digital giant Cisco, but despite this boasts impressive revenue growth. In fact, Arista has been vocal with its confidence that it can continue to grow at a rapid pace, as it further develops its offering for the networking market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2020
$36m
SERIES C
Jul 2017
$30m
LATE VC
Total funding: $66m
Company HQ
Santa Clara, CA
Leadership
Andreas von Bechtolsheim
(CDO)Previously was a co-founder and Chief System Architect at Sun Microsystems. Has also received the EY 2015 US Entrepreneur of the Year Award and is a member of the National Academy of Engineering.
Kenneth Duda
(CTO)Holds 3 simultaneous engineering degrees from MIT as well as a PhD in Computer Science from Stanford University. Previously worked as the CTO at There and was also the first employee of Granite Systems, where they lead the software development team.
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