Strategic Account Lead, Pulley

• This role is remote and designed for someone who wants to be embedded near the customer they support
• 4–8 years of experience in project management, program management, or a related client-facing role
• Background in construction, real estate, architecture, permitting, or a related field — enough fluency to read project status, understand permitting terminology, spot risks early, and communicate credibly
• Genuinely customer-obsessed — you treat the customer's goals as your own, you're proactive before they have to ask, and you're energized by being the person they most trust and rely on
• Demonstrated ability to go deep on a large, complex project or program — comfortable overseeing concurrent workstreams and knowing exactly when to zoom in
• Strong communicator — you write clearly, respond quickly, and know how to translate complex updates into crisp, customer-facing language that builds confidence
• A track record of building genuine relationships with stakeholders, with the presence to represent a client's interests credibly
• Highly organized with sharp attention to detail — you build systems to make sure things don't slip
• Comfortable working cross-functionally without direct authority — you know how to align teams, route the right information to the right people, and drive outcomes through influence and collaboration

Desirable

• As a Strategic Account Lead, you'll own 1–2 of Pulley's largest enterprise accounts — you're the main point of contact for the customer and the link between what they need and what our internal teams deliver
• You keep the customer confident and informed, keep our team stocked with the context it needs, and step in early when something needs attention
• This role fits someone genuinely customer-obsessed: you treat the customer's goals as your own, stay a step ahead of what they'll ask for, and measure your success by theirs
• Portfolio Visibility & Program Coordination: Keep a current view of your account's full project portfolio — not to manage individual projects, but to represent the program confidently, catch patterns early, and keep everyone aligned. Meet regularly with Regional Leads to check on project health, flag anything that could affect delivery, and make sure internal teams have the context they need
• Customer Relationship Management: Be the go-to contact for decision-makers throughout the account. Build trust through consistent, proactive communication. Lead regular check-ins and monthly account reviews, and partner with the Account Executive on QBRs and renewals. When needed, represent the customer in city and AHJ meetings alongside our Permit Ops team
• Stakeholder Onboarding & Program Growth: As the account grows, onboard new stakeholders on both sides — training new members of the customer's team and bringing in outside collaborators like architects and engineers of record
• Internal Resource & Cross-Functional Enablement: Act as the internal voice of the customer. Turn what you're hearing from the account into clear, useful input for Regional Leads, Head of Permitting, Operations, Product, or Sales. Help unblock issues only the customer relationship can solve, and push for process improvements that make the program work better for everyone