Account Manager, HealthJoy
$80-90k
Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives
More information about location
Health benefits platform for employers
Be an early applicant
Health benefits platform for employers
201-500 employees
Be an early applicant
$80-90k
Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives
More information about location
201-500 employees
Company mission
To simplify the healthcare experience by removing the complexity from being healthy and well.
Role
Who you are
- Experience working directly as an HR team member, as a benefit consultant, or in wellness / benefits preferred
- 5+ years of customer-facing account support or related experience demonstrating independence and ownership in your work
- Demonstrated interest in learning how to manage a sales process
- Extremely well organized. Goal oriented and self motivated
- You like to see results!
What the job involves
- HealthJoy’s Customer Success Team is leading the charge at HealthJoy to deliver industry-leading outcomes to our customers, with the ultimate goal of driving customer retention and growth
- As an Account Manager, you’ll be part of the key team supporting post-initial sale revenue and retention (NDR, including upsell, and churn) across HealthJoy’s scaled (SMB) business segment
- Partnering closely with the Account Executive(s) in your designated book of business, Account Managers help lead the charge to ensure that HealthJoy’s customers find value in their investment, and ultimately expand their relationship with HealthJoy
- You have an exciting opportunity to engage directly with HealthJoy clients and partners, as well as a number of cross-functional teams such as Implementation, Customer Support, Sales, and Product
- This is a unique opportunity for an energetic benefits industry professional to develop and hone their customer relationship management, organizational, and sales skills, within a highly supportive team environment
- Account Support and Relationship Management
- Partner closely with up to 2 Account Executives in managing a portfolio of small-business customer accounts, ensuring high engagement and satisfaction
- Serve as a trusted partner to customers by understanding their business needs, pain points, and goals, and recommending avenues to improve their HealthJoy adoption and return on investment
- Independently utilize tools including Salesforce, Gainsight, Outreach, and Gong to track and ensure timely follow up from customer interactions and leads
- Maintain accurate records of customer interactions, contracts, and account health in CRM tools
- Upsell and Expansion
- Independently identify expansion and upsell opportunities by using consultative selling techniques during customer interactions to uncover possible opportunities
- Develop and support the Account Executive in presenting value-driven upsell proposals to customers
- In close collaboration with Account Executive, prepare for and follow up on sales and expansion related interactions, supporting our overall efforts to grow the small-business segment
- Customer Success and Risk Mitigation
- Proactively monitor customer health scores within Gainsight and proactively flag potential churn risks to the Account Executive(s)
- Gather and relay customer feedback to internal teams for product and service improvements
- Identify the need for and lead customer training initiatives and knowledge-sharing efforts to increase product adoption
- Confidently and independently own key customer activities to support overall growth and retention in HealthJoy’s scaled segment (preparation for strategy reviews, sales and renewal proposals, renewal amendments, etc.)
- In higher-touch engagements with your customers, independently advise your customers on strategies to optimize adoption across their members, drawing upon your extensive knowledge of HealthJoy’s product and services, benefit industry domain knowledge, and best practices
Our take
Although shopping around for a car or mortgage is standard practice, when it comes to medical procedures, people often take what they are given. HealthJoy is a company that helps employees shop around for the most cost-effective healthcare options, then rewards these employees when they take the lower-cost option.
The HealthJoy benefits experience platform combines a chatbot with artificial intelligence along with human input to settle on the most affordable available treatment for employee. Savings are then shared with the employee via a savings account or gift card. HealthJoy focuses on providing its services to larger companies, with tens of thousands of users, but has expressed intentions to work with small and medium-sized businesses in the future.
As healthcare costs continue to rise, HealthJoy is ready for continued success by helping employers manage expenses and improve employee care. With a strong track record and strategic partnerships, the company is set to deliver lasting value as demand for affordable, high-quality care grows.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2022
$60m
SERIES D
Feb 2020
$30m
SERIES C
Total funding: $108.5m
Company benefits
- Remote Work: Being a remote-first company, we give new employees a remote work stipend to ensure you can work comfortably from home
- Health & Wellness: We offer healthcare benefits including medical, dental, vision, therapy, HSA contribution match, EAP, telemedicine, virtual exercise therapy, and disability
- Company Events: We provide our employees with virtual-lunch-and-learns, virtual coffee chats, happy hours, and quarterly team activities
- Financial Wellness: We offer equity with our Stock Option Distribution Policy, 401k match, and an employee referral bonus program
- Recharge: HealthJoy provides employees the freedom they need to balance the responsibilities of both their work and home lives. We offer flexible PTO, paid holidays, parental leave, and more
Company HQ
River North, Chicago, IL
Leadership
Justin Holland
(Co-Founder & CEO)Having studied at MIT, they co-founded FreeCause in 2006 and OpenInstall in January 2011. They then spent 1 year as VP Platform at AVG before founding HealthJoy as CEO in March 2014.
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