Technical Program Manager, Chime
AI & Tools
$103.7-144k
+ Bonus + Equity
Mobile banking for the everyday person
Job no longer available
Mobile banking for the everyday person
1001+ employees
Job no longer available
$103.7-144k
+ Bonus + Equity
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- This role requires a strong technical background in enterprise systems, artificial intelligence (AI), machine learning (ML), and automation
- 5+ years of experience in technical program management, AI/ML, or enterprise technology
- Strong technical knowledge of AI, ML, automation, and enterprise technology systems
- Experience managing learning, content, or AI-driven coaching platforms/tools
- Proven ability to assess, implement, and integrate third-party technology solutions
- Familiarity with AI governance, prompt engineering, and NLP (natural language processing) evaluation is a plus
- Strong analytical skills, with experience in data analysis tools or coding languages
- Ability to work independently in a fast-paced environment and manage multiple priorities
What the job involves
- As a Technical Program Manager, AI & Tools, you will support the Content & Learning team by managing the technology that powers learning, content, and coaching programs
- You will also oversee the development and execution of AI initiatives (LLM’s), ensuring efficient implementation and responsible use of AI-powered solutions
- You will collaborate with teams across the company, including Content & Learning, Engineering, Data & Insights, and Operations, to optimize existing tools and explore new AI-driven solutions
- Oversee tools used by the Content & Learning team, ensuring they are effectively maintained and optimized
- Track tool usage, analyze impact, and provide insights to improve efficiency
- Act as the technical point of contact for system integrations, performance improvements, and issue resolution
- Work with procurement and finance teams to manage tool-related budgets, contracts, and renewals
- Stay informed on AI advancements and identify opportunities to enhance automation
- Support users with technical inquiries, system access, troubleshooting, and updates
- Lead the strategy and execution of AI-driven LLM initiatives within the Speech Analytics organization, ensuring responsible use and governance of AI models
- Develop and test AI applications in collaboration with engineering and research teams
- Define best practices for AI usage, improving accuracy, performance, and alignment with business needs
- Evaluate AI-generated responses and chatbot interactions to enhance automation quality
- Develop a long-term roadmap for optimizing and integrating tools across teams
- Work with Engineering, Content & Learning, Quality, Strategy & Innovation, and Operations teams to align AI initiatives with company goals
- Advocate for automation and AI-driven efficiencies across learning and content platforms
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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