AI Ops Lead, Kargo
$140-180k
Mobile advertisement platform
Be an early applicant
Mobile advertisement platform
501-1000 employees
Be an early applicant
$140-180k
501-1000 employees
Company mission
Kargo's mission is to empower advertisers to break convention and build connections with consumers on the most important screen today—the phone.
Role
Who you are
- 5–8+ years of experience in systems automation, internal tools development, or process engineering
- Hands-on expertise with orchestration platforms such as n8n, LangChain, Zapier, Make, or similar
- Proven experience integrating LLMs (OpenAI, Llama, Claude, Gemini) via APIs or enterprise accounts into production workflows
- Strong familiarity with SaaS APIs and system interoperability— such as Salesforce, Slack, Atlassian, and Google Workspace
- Proficiency in Python or JavaScript for custom connectors and automation scripting
- Strong product sense: ability to triage bottlenecks, propose effective automation, and build feedback loops into the tooling
Desirable
- Experience designing or maintaining prompt libraries and embeddings-based knowledge retrieval
- Exposure to vector databases (e.g., Pinecone, Weaviate), RAG pipelines, or LangChain-type architectures
- Familiarity with internal tools like Retool, Notion AI, or Streamlit for user interfaces
What the job involves
- We’re looking for an AI Ops Lead to architect and manage end-to-end automations that leverage AI tools like Langflow, n8n, and ChatGPT Enterprise
- Operating under the Data & AI organization, this role is critical to our operational evolution—focused on eliminating manual handoffs, unifying data across platforms, and enabling dynamic systems that adapt in real-time to Kargo’s fast-paced environment
- You’ll work at the intersection of AI engineering, systems integration, and internal enablement—proactively identifying automation opportunities, building intelligent workflows, and deploying LLM-powered agents that scale our operations across key systems such as Salesforce, Slack, Snowflake, Atlassian (Jira/Confluence), and others
- Build, deploy, and maintain AI-enhanced automations using orchestration tools (LangChain, n8n, etc.)
- Develop integrations with key internal systems including:
- Salesforce (e.g., automating lead enrichment, task routing)
- Slack (e.g., interactive bots for data requests, alerting, approvals)
- Snowflake (e.g., MCP server for Cortex agents, semantic layer)
- Atlassian stack (e.g., Jira ticket creation/triage, Confluence updates)
- Google Workspace, Looker, Airtable, and other productivity platforms
- Translate business pain points into modular, extensible automation flows that are observable, debuggable, and fault-tolerant
- Use ChatGPT Enterprise and related LLM APIs to develop internal agents for:
- Knowledge surfacing and summarization
- Workflow routing and decision support
- Dynamic content generation and classification
- Maintain a governance model for prompt engineering, audit trails, and continuous iteration
- Work cross-functionally with Sales, Marketing, Product, and Ops teams to discover automation opportunities and prototype solutions quickly
- Document, publish, and teach AI tooling internally to drive adoption and self-service usage
- Act as internal thought leader on how Kargo can use lightweight AI agents and workflow automation to reduce costs and increase responsiveness
Our take
The way in which advertisers reach out to their audiences has changed dramatically over the last decade, primarily due to the invention of the smartphone. Whilst mobile ads have existed since the beginning of smartphones, most rely on technology that was built for desktops, resulting in bad advertising and missed opportunities.
Kargo provides a mobile advertising platform for marketers and publishers, helping them to deliver better business outcomes by leveraging advertising technology designed specifically for mobile. The company achieves this by directly integrating optimized impressions from the best-performing publishers within its specialized supply, using tangible identity metrics to analyze and improve advertiser KPIs, and overall facilitating personalized and mobile-optimized advertising.
The company acquired Videobyte (a video advertising platform for Connected TV) in early 2023 to expand operations into the relatively young digital TV industry and its lucrative TV formats. Bringing video, publisher tools, and unique formats to Kargo's omnichannel, this acquisition indicates a diversification of mediums for the advertising provider, who already has a firm grip on both mobile and desktop advertising platforms.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Company HQ
Lower Manhattan, New York, NY
Leadership
Karry Kargman
(CEO)Experience as Corporate Business Developer for Intel Venture and Corporate Strategist for Intertainer.
Salary benchmarks
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