Technical Support Engineer, PlainID

$90-130k

SQL

AWS

Docker

Kubernetes

GCP

Python

Bash

Linux

Azure

REST API

Senior and Expert level

Remote from US

More information about location

Agentic identity platform

Job no longer available

Agentic identity platform

21-100 employees

B2BEnterpriseComplianceBusiness IntelligenceSaaSCyber SecurityCloud Computing

Job no longer available

$90-130k

SQL

AWS

Docker

Kubernetes

GCP

Python

Bash

Linux

Azure

REST API

Senior and Expert level

Remote from US

More information about location

21-100 employees

B2BEnterpriseComplianceBusiness IntelligenceSaaSCyber SecurityCloud Computing

Company mission

To centralize the oversight of identity and access management (IAM) policies in order to dramatically improve efficiency and security.

Job

Company

Role

Who you are

If you're an expert at problem-solving and thrive on providing an exceptional customer experience, this role is for you
5+ years of technical support experience with enterprise software and cloud services
Expertise in troubleshooting: Proven experience in complex environments, with a strong focus on Networking, Linux, SQL databases, and REST APIs
Cloud-native proficiency: Hands-on experience with containerization (Kubernetes, Docker) and major cloud platforms (AWS, GCP, Azure)
Excellent communication: Fluent in English (both written and verbal) with the ability to clearly articulate complex technical concepts
Availability: Willingness to participate in a regular on-call rotation, including occasional weekend or holiday support
A proactive problem-solver and critical thinker who can take full ownership of issues
A collaborative team player with excellent interpersonal skills
Resilient and adaptable, you thrive in a challenging, fast-paced startup environment

Desirable

Prior experience in a startup or fast-paced tech environment
Hands-on scripting experience (e.g., Python, Bash)
Familiarity with the Identity and Access Management (IAM) domain

What the job involves

PlainID, a leader in Identity, Authorization & Security, is on the lookout for a passionate Technical Support Engineer to join our rapidly growing Global Services team
In this role, you’ll be a key player in supporting our cutting-edge solutions across a modern tech stack, including Kubernetes, Docker, and major cloud platforms (AWS, GCP, Azure)
Own the customer journey: Take ownership of reported issues from start to finish, prioritizing them and ensuring swift, high-quality resolution
Become a technical expert: Diagnose, troubleshoot, and reproduce complex technical issues in our cloud-native environment, providing high-quality solutions
Collaborate across the organization: Work closely with our R&D, Product, and QA teams to escalate and resolve complex cases, acting as a crucial bridge between customers and our internal teams
Drive knowledge and improvement: Create detailed documentation, knowledge-base articles, and best practices. Your insights will directly influence product enhancements and help us proactively address future challenges
Provide hands-on support: Assist customers with installations and upgrades, ensuring a smooth and successful experience

Our take

As the recognized leader in Authorization-as-a-Service, PlainID is known as THE Authorization Company. Its platform is purpose-built to enable its users to gain control and flexibility over all aspects of authorization management – from creation, management, and enforcement of its policies across an entire enterprise.

By providing centralized management with distributed enforcement, the company has simplified these processes with its pre-built network of third-party authorizers, which includes Snowflake, Dremio, AWS, SailPoint, and Consul.

The fast-growing company has gained considerable momentum following each of its funding rounds, which supported the launch of a range of new services and attracted several advantageous partnerships.

The company has also proven its ability to adapt to the ever-evolving cybersecurity ecosystem, adding identity-first security to its suite of features. PlainID is well-positioned to further its position as the leading AaaS provider.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-1% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 4 rounds)

Dec 2021

$75m

SERIES C

Dec 2020

$11m

LATE VC

Total funding: $99m

Company HQ

Tel Aviv-Yafo, Tel Aviv District

Leadership

Oren Ohayon Harel

(Co-Founder & CEO)

Seed Investor for numerous companies, including Mindfly.live, KRE8.TV, Concourse Labs, and Bonobo AI. Former Deputy CISO at Bank Hapoalim.

Gal Helemski

(Co-Founder, CTO & CIPO)

Has held various Executive positions at the company, starting with CMO, before transitioning into their current role. Former Information Security Consultant, and worked for Avnet as a Senior Clients & Projects Manager.

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