Technical Support Engineer, PlainID
$80-120k
More information about location
Authorization management platform
Open for applications
Authorization management platform
21-100 employees
Open for applications
$80-120k
More information about location
21-100 employees
Company mission
To centralize the oversight of identity and access management (IAM) policies in order to dramatically improve efficiency and security.
Role
Who you are
- If you're an expert at problem-solving and thrive on providing an exceptional customer experience, this role is for you
- 5+ years of technical support experience with enterprise software and cloud services
- Expertise in troubleshooting: Proven experience in complex environments, with a strong focus on Networking, Linux, SQL databases, and REST APIs
- Cloud-native proficiency: Hands-on experience with containerization (Kubernetes, Docker) and major cloud platforms (AWS, GCP, Azure)
- Excellent communication: Fluent in English (both written and verbal) with the ability to clearly articulate complex technical concepts
- Availability: Willingness to participate in a regular on-call rotation, including occasional weekend or holiday support
- A proactive problem-solver and critical thinker who can take full ownership of issues
- A collaborative team player with excellent interpersonal skills
- Resilient and adaptable, you thrive in a challenging, fast-paced startup environment
Desirable
- Prior experience in a startup or fast-paced tech environment
- Hands-on scripting experience (e.g., Python, Bash)
- Familiarity with the Identity and Access Management (IAM) domain
What the job involves
- PlainID, a leader in Identity, Authorization & Security, is on the lookout for a passionate Technical Support Engineer to join our rapidly growing Global Services team
- In this role, you’ll be a key player in supporting our cutting-edge solutions across a modern tech stack, including Kubernetes, Docker, and major cloud platforms (AWS, GCP, Azure)
- Own the customer journey: Take ownership of reported issues from start to finish, prioritizing them and ensuring swift, high-quality resolution
- Become a technical expert: Diagnose, troubleshoot, and reproduce complex technical issues in our cloud-native environment, providing high-quality solutions
- Collaborate across the organization: Work closely with our R&D, Product, and QA teams to escalate and resolve complex cases, acting as a crucial bridge between customers and our internal teams
- Drive knowledge and improvement: Create detailed documentation, knowledge-base articles, and best practices. Your insights will directly influence product enhancements and help us proactively address future challenges
- Provide hands-on support: Assist customers with installations and upgrades, ensuring a smooth and successful experience
Our take
As the recognized leader in Authorization-as-a-Service, PlainID is known as THE Authorization Company. Its platform is purpose-built to enable its users to gain control and flexibility over all aspects of authorization management – from creation, management, and enforcement of its policies across an entire enterprise.
By providing centralized management with distributed enforcement, the company has simplified these processes with its pre-built network of third-party authorizers, which includes Snowflake, Dremio, AWS, SailPoint, and Consul.
The fast-growing company has gained considerable momentum following each of its funding rounds, which supported the launch of a range of new services and attracted several advantageous partnerships.
The company has proven its ability to adapt to the ever-evolving cybersecurity ecosystem, adding identity-first security to its suite of features. PlainID is well-positioned to further its position as the leading AaaS provider.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$75m
SERIES C
Dec 2020
$11m
LATE VC
Total funding: $99m
Company benefits
- Unrivaled Learning Opportunities - Gain invaluable insights and expertise in the rapidly evolving field of cybersecurity and cloud technologies
- Cutting-Edge Work Environment - Experience working in trendy offices equipped with innovative amenities, designed to fuel creativity and productivity
- Competitive Compensation - Enjoy excellent salaries and benefits that reflect your unique skills, experience, and contribution to our growing team
- Robust Career Development - Thrive with our supportive management, ample growth opportunities, and professional development initiatives
- Vibrant Company Culture - Be part of our diverse, energetic, and dog-friendly team that balances high-stakes work with high-spirited fun
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Oren Ohayon Harel
(Co-Founder & CEO)Seed Investor for numerous companies, including Mindfly.live, KRE8.TV, Concourse Labs, and Bonobo AI. Former Deputy CISO at Bank Hapoalim.
Gal Helemski
(Co-Founder & CIPO)Has held various Executive positions at the company, starting with CMO, before transitioning into their current role. Former Information Security Consultant, and worked for Avnet as a Senior Clients & Projects Manager.
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