Help Center Content Writer, Asana
€74-82k
More information about location
3 days a week in office
Organising work in one connected space
Job no longer available
Organising work in one connected space
1001+ employees
Job no longer available
€74-82k
More information about location
3 days a week in office
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- Bachelor's degree in English, Communications, Technical Writing, or related field
- 3+ years of experience writing technical or educational content, preferably in SaaS
- Excellent writing skills with ability to explain complex concepts simply
- Proficiency with AI writing tools and prompt engineering
- Experience with content management systems and help authoring tools
- Understanding of information architecture and content organization
- Knowledge of SEO principles and best practices
- Strong problem-solving abilities and attention to detail
- Basic HTML knowledge and familiarity with Markdown
- Experience with user research and content testing methods
- Ability to work collaboratively with cross-functional teams
What the job involves
- You will be creating engaging, informative content for our Help Center website that educates users and enhances their product experience. You'll combine strong writing skills, technical knowledge, product expertise and user empathy to develop clear, accessible content that addresses user needs while maintaining brand voice and driving self-service adoption
- Write clear, concise, and user-friendly content for help centers, knowledge bases, and getting started guides
- Develop instructional content including how-to guides, tutorials, and FAQs
- Create and optimize content for different learning styles and user knowledge levels
- Leverage AI tools to help draft, optimize, and scale content production efficiently
- Use AI writing assistants while ensuring accuracy and brand consistency
- Collaborate with product teams to understand features and translate technical concepts into user-friendly language
- Maintain content accuracy through regular audits and updates as products evolve
- Apply AI-powered SEO best practices to ensure help content is discoverable
- Use analytics to identify content gaps and improvement opportunities
- Participate in user research to better understand customer pain points
- Follow content guidelines and maintain consistent voice across all materials
- Review support bot data to understand customer challenges and develop help center articles that solve recurring issues
Our take
Asana is a web and mobile application designed to help teams organise, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
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