Client Success Manager, Progyny
Mid-Market
$95-105k
+ Equity and cash bonus.
More information about location
Fertility benefits management company
Open for applications
Fertility benefits management company
501-1000 employees
Open for applications
$95-105k
+ Equity and cash bonus.
More information about location
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- 3-5 years of experience within the employer benefits or insurance industries
- Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
- Excellent negotiation, collaboration, and listening skills
- Excellent messaging, positioning and presentation of information for client impact
- Strong project management skills
- Strong business and financial acumen
- Ability to work under pressure and prioritize responsibilities
- Prior success in a fast-growing organization
- Resides in the Midwest region of the US
What the job involves
- As a Client Success Manager, you’ll play a crucial role in building and maintaining strong relationships with Progyny’s growing sector of mid-market employer clients
- In the role, you’ll manage client accounts, provide on-going relationship support, and lead opportunities for growth and upsells
- Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
- Build relationships with consultants and brokers, recognizing the value they bring to our clients
- Successfully manage upsells of new product lines and renewals of current clients
- Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
- Deliver regular reporting to customer including plan performance and service results
- Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
- Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives
- Flex days (3 days a week in the office) for employees reporting into our NY office
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labor market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has recently expanded its provider network to encompass reproductive urologists (RU), recognizing the significance of male-factor infertility which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. by fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionizing reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company HQ
Garment District, New York, NY
Leadership
Pete Anevski
(CEO, not founder)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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